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5/6/2018 2:50:54 PM
3
PS Code for 1k SIlver used, not credited
I purchased a code for 1K Silver and entered the code but did not receive the Silver in-game. PS Support said to contact the developer since it was not a license issue. What is my next step to get the SIlver I purchased credited to me?
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where did you purchase said code?
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Edited by lRebenta: 5/6/2018 3:07:44 PMHi! [quote][b]Troubleshooting Silver Issues[/b] [u]Players that have confirmed their Silver was purchased for the correct Destiny release[/u] and are continuing to encounter issues with their Silver purchase should try the troubleshooting steps listed below. 1. [b]Wait Up to 30 Seconds[/b]: Allow for up to 30 seconds to pass to see if the Silver amount is added to the account. 2. [b]Re-launch Destiny[/b]: If the Silver is not added to the account after the time has passed, log out of Destiny and then log back into any Character. A successful Silver purchase should present players with a notification upon logging back into a Character. If the notification does not appear, check the current Silver balance from the Character Inventory screen. 3. [b]Sign Out of Platform Account[/b]: If the Silver balance does not reflect the purchased Silver amount, please close Destiny and completely sign out of the platform account. It may also be advisable to clear the cache on consoles or to restart the Blizzard Battle.net Launch on PC. After logging back into Destiny, please check for a notification of a successful Silver purchase or check the Silver balance in the Character Inventory screen. 4. [b]Check for Successful Transaction[/b]: If the Silver balance still does not reflect the purchased Silver amount, please ensure that the transaction shows as successfully completed according to the platform marketplace and that the purchase was made on the correct account and for the intended Destiny release. 5. [b]Contact Platform Support[/b]: If the platform marketplace shows that the purchase was successful, please contact PlayStation Support, Xbox Support, or Blizzard Support to investigate potential issues with the transaction.[/quote] For more information check out this page: https://www.bungie.net/en/Help/Troubleshoot?oid=13657. If none of the above troubleshooting steps resolved the issue with the Silver purchase, please fill out the Contact Form at the bottom of [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13657]this[/url] page to submit a Help Ticket.
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Did you ensure that it was a “D2 Silver” purchase & not a “Destiny Silver” purchase?
