Honestly, I’m happy he’s a real human being that has the guts to speak candidly. -blam- the corporate model of “the customer is always right.” It’s a disgusting standard that perpetuates attitudes like the one presented here. With all the smack talked on the forums, you’re the ones offended when someone says “hey, could you chill with the death threats and name calling?” Exercise a little empathy. Anyone who’s ever worked in customer service should be able to relate to wanting to tell a customer not to be a jerk, at the VERY least.