You guys really need a professional PR manager who can control really explain everything to the community and a CEO who will take control and be in the public eye when things are this bad. Not many companies allow all lead or managers to post and talk about for the company. I am sure the shareholders are having a fit right now that every week is negative.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
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Permanent Ban
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