"We have to be responsible for our actions and held accountable when we manipulate the expectations of gamers" - Luke Smith Pulled that from an interview on gaming journalism from years ago (also cited on his wikipedia page) Granted, this is taken slightly out of context, when he was discussing the role of gaming reporters with developers, but it brings to mind the fact that not that long ago in the grand scheme of things, he was hired to be a bridge between developer and customer, and to shed light on the companies process. I haven't forgotten that Bungie was one of the first to really want to communicate with its fans and listen to our ideas, and as community managers, you guys are limited in what you can do for us, and I think it's probably feeling like a thankless job right now, so thank-you! But now I think we deserve to hear from the people responsible for making the changes, Thursday can't come soon enough.