Your point is valid, but if others are like I am, then they're getting damn tired of the same BS over and over.
Bungie are making it harder and harder to believe in them.
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Frustration is understandable and even reasonable, but the majority of these responses are unhelpful to the situation at best. At the end of the day Bungie is a business. Taking your business elsewhere is far more effective than throwing a temper tantrum in a public forum that just continues to build off of itself.