I had at least 10 bright engrams that I was saving to open all at once, and now most of them are gone. I can't find a link to any real type of customer service. Is the only way to get help really to just make a forum post and pray?
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items get replaced with the oldest being shoved out for newer items no matter what items, has been that way since day 1 of destiny 1, bungie deosnt replace anything, you wasted them.