aint that the truth, kinda the same with every game company, blizz are just as bad with wow, ok delete this folder delete that folder and restart game, still have problem just get told well its not our problem but yours, even though everything worked fine for months untll the recent patch, oh no they never break something in a patch it must be the user. i mean the chance that everyone has the exact same process is beyond slim, they could find 400 people with a process they identify as the problem but could have half that amount not have that process running