When i start the game, select my character and log in it takes me to a black load screen. The symbol in the corner changes shape once and then it freezes. A window pops up saying the game has stopped working. Currently unable to play the game. BattleTag (1543) Configuration Info CPU: phenomII x6 1090T 3.20 Ghz GPU: XFX Radeon HD 7950 Core Edition 3gb RAM: 8 Gb ddr3 GPU Driver Version:Driver Packaging Version 17.40.1021-171020a-319289E-CrimsonReLive Operating System:windows 7 (version 6.1 service pack 1) DxDiag: ------------------ System Information ------------------ Time of this report: 10/27/2017, 21:58:21 Machine name: NEOAKIO-PC Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151230-0600) Language: Spanish (Regional Setting: Spanish) System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 08/13/10 16:23:55 Ver: 21.04 Processor: AMD Phenom(tm) II X6 1090T Processor (6 CPUs), ~3.2GHz Memory: 8192MB RAM Available OS Memory: 8190MB RAM Page File: 3152MB used, 13225MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: AMD Radeon HD 7900 Series Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x679A) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002&DEV_679A&SUBSYS_32211682&REV_00 Display Memory: 4095 MB Dedicated Memory: 3049 MB Shared Memory: 1046 MB Current Mode: 1366 x 768 (32 bit) (60Hz) Monitor Name: Monitor no PnP genérico Monitor Model: unknown Monitor Id: Native Mode: unknown Output Type: HD15 Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll Driver File Version: 23.20.0782.0000 (English) Driver Version: 23.20.782.0 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 10/20/2017 20:18:26, 1930896 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71EE2-24DA-11CF-3275-2F11BBC2DA35} Vendor ID: 0x1002 Device ID: 0x679A SubSys ID: 0x32211682 Revision ID: 0x0000 Driver Strong Name: oem34.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575:23.20.782.0:pci\ven_1002&dev_679a Rank Of Driver: 00E62001 Video Accel: Deinterlace Caps: n/a D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled ------------- Sound Devices ------------- Description: Altavoces (VIA High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_1043836C&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: viahduaa.sys Driver Version: 6.00.0001.7900 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 1/11/2010 18:05:20, 1290752 bytes Other Files: Driver Provider: VIA Technologies, Inc. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Description: SPDIF Interface (TX1) (VIA High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_1043836C&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: viahduaa.sys Driver Version: 6.00.0001.7900 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 1/11/2010 18:05:20, 1290752 bytes Other Files: Driver Provider: VIA Technologies, Inc. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Description: Headphone (VIA High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_1043836C&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: viahduaa.sys Driver Version: 6.00.0001.7900 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 1/11/2010 18:05:20, 1290752 bytes Other Files: Driver Provider: VIA Technologies, Inc. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- Description: Front Mic (VIA High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: viahduaa.sys Driver Version: 6.00.0001.7900 (English) Driver Attributes: Final Retail Date and Size: 1/11/2010 18:05:20, 1290752 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Mezcla estéreo (VIA High Definition Audio) Default Sound Capture: No Default Voice Capture: No Driver Name: viahduaa.sys Driver Version: 6.00.0001.7900 (English) Driver Attributes: Final Retail Date and Size: 1/11/2010 18:05:20, 1290752 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Teclado Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: USB Network Joystick Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x0079, 0x0006 FF Driver: C:\Windows\USB Vibration\7906\EZFRD32.dll FF Driver Date: 12/10/2008 11:10:14 FF Driver Version: 3.06.0000.0000 FF Driver Size: 96880 bytes Device Name: Imperator Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x0458, 0x4018 FF Driver: n/a Device Name: Imperator Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x0458, 0x4018 FF Driver: n/a Device Name: Imperator Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x0458, 0x4018 FF Driver: n/a Device Name: G500 Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC068 FF Driver: n/a Device Name: G500 Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC068 FF Driver: n/a Device Name: G500 Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC068 FF Driver: n/a Poll w/ Interrupt: No ----------- USB Devices ----------- + Concentrador raíz USB | Vendor/Product ID: 0x1002, 0x4398 | Matching Device ID: usb\root_hub | Service: usbhub ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + Dispositivo de teclado HID | Vendor/Product ID: 0x0079, 0x0006 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | OEMData: 03 00 08 10 0C 00 00 00 | Flags 2: 15024000 | + Dispositivo de teclado HID | Vendor/Product ID: 0x0458, 0x4018 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + Dispositivo de teclado HID | Vendor/Product ID: 0x0458, 0x4018 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + Dispositivo de teclado HID | Vendor/Product ID: 0x046D, 0xC068 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + Dispositivo de teclado HID | Vendor/Product ID: 0x046D, 0xC232 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + Controlador de teclado de Terminal Server | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD