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Edited by BNGHelp5: 10/24/2017 6:12:53 PM
390

Keeps crashing

When i start the game, select my character and log in it takes me to a black load screen. The symbol in the corner changes shape once and then it freezes. A window pops up saying the game has stopped working. Currently unable to play the game. [The game ran perfectly fine during beta] Edit: Processor: AMD Phenom II X6 1100T GPU: AMD Radeon HD6900 Ram: 8GB EditEdit: Seems like AMD Phenom CPUs are the problem. Hopefully we'll hear from Bungie soon. If not I am going to try to get a refund. I only bought this game because i was able to run the beta.
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#Help #pcsupport

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  • Same problem since the beta....Bungie doesn't care and don't want to refund games in "box" (an empty box with a code...GG....). It's a shame to take all that money and release a joke like that after the consoles disaster. Time to prosecute all that liars.

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  • Edited by blackouT: 10/25/2017 3:44:59 PM
    From the known issues list: PLEASE NOTE: We’ve seen a number of reports of crashes on CPUs that fall below our stated minimum specs (E.G. AMD Phenom II series). We are investigating the issue and will attempt to fix the crash, but these CPUs are below minimum spec and are not officially supported.

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      Hello thanks for your money we at bungie just see you as someone complaining for no reason now ok bye

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    • I am having a similar issue. I played both the beta and now have the full game. Both times (beta and full game) the game will freeze as soon as I finished the fight in the hangar where you spot the traveler for the first time, which is about 5-10 minutes into the game. The game will freeze, sounds quits after approximately 30 seconds then crashes to desktop with no error message. All my driver's are up to date I more than meet the minimum requirements and this is really pissing me off. How a AAA game can have such shitty support on launch is beyond me. ANY help, from other players or Bungie would be appreciated.

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    • Same issue here

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    • Refund request approved via Battle.net. Happened to me with No Man's Sky as well. I might consider re-purchase if they fix it and state they have fixed it, but this is just silly to have a fully working Beta and then change this before release.

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      • ikr same

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      • Well, you see, Bungie needed money from Nvidia.... That's one reason why they are giving away a free copy of D2 with a purchase of a GTX 1080 Ti. Also, AMD makes the custom GPU for Microsoft's new Xbox One X. And lets not forget that Microsoft took Halo away form Bungie. So, in other words, Bungie is greedy and vindictive, and they really don't care if some players become collateral damage to their ego.

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        • Same like here same proccesor. i hope they fix it :)

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        • Game frezzes after hour of playng. Who know how to fix?

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          • I have identical specs as you, sorry for no solution for this problem I'm tagging along in this thread if an answer gets posted. Good luck out there mate.

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          • We can only try to band our voices together publicly and hope they see it. Now hoping they actually do something about it? That's just being silly it seems. Unfortunate thats what gaming companies have became eh? https://twitter.com/FixItBungie Send your comments there as well boi's

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            • and that's why i download the gmes instead o buy them...cuz u spend 50bucks on a game,and THEY DONT GIVE A SHIT,they have their 50bucks,so gl if u cant play because they messed up...pathetic..im gonna get my refound!!

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            • same here only that i have Gforce

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            • So I'm now trying to get a refund, mailed the site where I bought it from, got a really nice and hopefull "hang in there, bungie said thier working on a hotfix" mail back... but I'm just to tired of this all, and still asked for a refund, and i'm just now waiting for it to get approved.....

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              • My CPU's also of the AMD branding. Specs: [spoiler]Computer Information: Manufacturer: MSI Model: MS-7641 Form Factor: Desktop No Touch Input Detected Processor Information: CPU Vendor: AuthenticAMD CPU Brand: AMD FX(tm)-6300 Six-Core Processor CPU Family: 0x15 CPU Model: 0x2 CPU Stepping: 0x0 CPU Type: 0x0 Speed: 4000 Mhz 6 logical processors 3 physical processors HyperThreading: Supported FCMOV: Supported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Supported SSE41: Supported SSE42: Supported AES: Supported AVX: Supported CMPXCHG16B: Supported LAHF/SAHF: Supported PrefetchW: Supported Operating System Version: Windows 8.1 (64 bit) NTFS: Supported Crypto Provider Codes: Supported 311 0x0 0x0 0x0 Video Card: Driver: AMD Radeon R9 200 Series DirectX Driver Name: aticfx32.dll Driver Version: 13.251.9001.1001 DirectX Driver Version: 8.17.10.1247 Driver Date: 7 4 2014 OpenGL Version: 4.3 Desktop Color Depth: 32 bits per pixel Monitor Refresh Rate: 60 Hz DirectX Card: AMD Radeon R9 200 Series VendorID: 0x1002 DeviceID: 0x6811 Revision Not Detected Number of Monitors: 1 Number of Logical Video Cards: 1 No SLI or Crossfire Detected Primary Display Resolution: 1920 x 1080 Desktop Resolution: 1920 x 1080 Primary Display Size: 18.78" x 10.55" (21.54" diag) 47.7cm x 26.8cm (54.7cm diag) Primary Bus Type Not Detected Primary VRAM: -2048 MB Supported MSAA Modes: 2x 4x 8x Sound card: Audio device: Speakers (2- High Definition Au Memory: RAM: 16383 Mb Miscellaneous: UI Language: English Media Type: DVD Total Hard Disk Space Available: 1907376 Mb Largest Free Hard Disk Block: 1127598 Mb OS Install Date: Jan 01 1970 Game Controller: XInput Controller #1 detected VR Headset: None detected [/spoiler] Crashes: [spoiler]1: 30 mins into gameplay, default game settings, occurred while using Striker super. 2: 30 mins into gameplay, windowed mode, occurred while on Ghaul's ship during the intro mission. 3: 60 mins into gameplay, windowed mode, everything disabled or lowest with 50% Vram use; crashed while reclaiming Light and going Sentinel. 4: Not even 5 mins into gameplay, 3rd's settings, tried to continue doing Sentinel things but PC crashed.[/spoiler] Each crash wasn't just the game. It was the entire PC. Had to force-restart the computer each time. As long as this exists you're missing out on a massive chunk of the PC crowd and, while I regret to admit this, given us a [i]terrible[/i] first impression. [i]#OptimizeDestiny2[/i]

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                • Refund Given by Blizzard , I will wait to see now if Bungie fixes the issue with the Phenom Cards .. I was looking forward to playing this game. Another customer lost to a stupid mistake on their part.

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                  • Same for me... saaad

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                  • A thing that made me dissappointed is that No Mans Sky had exactly the same issue more than a year ago, I should start to be aware of Playstation hypes :-D

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                  • Same here

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                    I'll take this as a sign of things to come. Just put in for a refund. For anyone who doesn't know how to, just go through Battle, or google "Battle refund". Time to vote with your wallet.

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                    • Same Here... 6 Times freezes on login screen, 4 Times played around 2hrs each and [b]2 Crashes[/b]... CPU_Ryzen 1600x GPU_GTX 1080 RAM_32gb Latest drivers updated in win and nvidia as Bungie´s recommendation We are waiting for "[i]awsome cool[/i]" answer Bungie.

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                    • Edited by Rezolv: 10/25/2017 4:55:26 PM
                      This is inexcusable. The pc version was already a month behind the console release. Why on earth is this still an issue? I played the beta with absolutely no problems. if this issue is not resolved by the end of the week, I will seek a refund.

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                    • I like the fact that only after launch do they notice this issue...it wouldnt be so bad but the game loads and you get the intro then boom no game.....is it so hard for an official response! no links! no maybe's! just yes we are fixing the issue and amd users can play or no go get that refund?

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                    • Same here -.- Beta was running very good but now ... I cant play dat fkn game -.- Now i refunded the Game so ... GG Bungie

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                    • Same. I pick my character, load, freez, crash ..... I'm so angry

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