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10/3/2017 8:53:37 AM
3
Missing Silver. What can I do?
So I bought Destiny 2 Silver on Xbox about 2 1/2 weeks ago and realised that I only got part of the Silver I purchased. I contacted MS and they informed me that unfortunately, for help with this, I would have to go through the pain of having to contact Bungie directly. I perused the Bungie website and found a form to fill out if I have experienced problems with missing silver and I thought, GREAT! That's exactly what I need! Easy peasy. After having to wait around 3 days for a reply, I got some standard reply with troubleshooting steps to follow (same steps MS suggested and almost the same on the website). That didn't work and solved nothing. I replied back with all the information about the missing Silver, date purchased, amount purchased, copies of statements from MS confirming the purchase, etc. That was done on the following day of receiving their email. Fast forward to today 3rd of October (17 days after receiving their reply) and I've heard NOTHING BACK. I have replied a couple of times inquiring what's going on but NO REPLY.
What can I do now? What are my options? I can't call anyone to complain and have it resolved. Should I keep emailing on the hopes that one day it will be resolved? Give my money up as lost?
It's soo frustrating! How can their CS be so bad? I can understand them being busy as they have to deal with multiple games, platforms, etc but c'mon!
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1 ReplyEdited by TheTokenBlaqman: 10/6/2017 2:32:56 PMThis is what I received for the same issue. Still unsatisfactory. Don't make in-game purchasing an option if you are not prepared to support the issues that come along with it. Destiny Player Support is continuing our investigation into the issue you described with your Silver purchase. We are actively working with our console partners on the matter. We do not have an estimated time frame for when the matter may be resolved. In the meantime, future Silver purchases may not be accurately reflected on the account in question. We are unable to provide any temporary solutions for this matter. We apologize for any inconvenience or confusion that may have been caused. We will continue to investigate and update you with information as it becomes available.
