I think I fixed this by doing the following:
Clear app cache & app data. In settings app, go to Apps & notifications -> App info, find the app, tap on force stop, then tap on usage and tap on clear data and clear cache. Then uninstall the app.
When I later reinstalled the app it seemed to find my characters.
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yea that didn't work for me, still unable to find my charcter
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Same...still not working...