COLDHEART EXOTIC REDEMPTION CODE IN PS4 PRO BUNDLE
I just got off the phone with Sony and they have explained to me that the bundle does NOT come with the redemption code for the Coldheart. Although inside the game case is a paper that clearly shows the Coldheart is given to us using the code and also gives us a step my step instruction on how to redeem it.
At the moment, they cannot do anything for us besides "escalate" the problem to see if they will come out with a resolution. In their instructions and info, they show that the coldheart does not come with the bundle, BUT we are the ones who purchased this and opened up our case to see the damn pictures of the coldheart and the information/code to redeem it. They have given us false information and that Is just unacceptable for the people who just purchased a $500 console to obtain false information inside. I suggest everyone call PSN and file complaints so that they can actually do something about this.
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