I find that if I'm in my menu/character screen actively doing something with my inventory while flying into the tower I get a game crash. No error message appears. I can re-enter the game after the crash. This also occasionally happens if I'm using a third party interface and actively transferring items (i.e. DIM). I'm on PS4 pro.
I have encountered this at least 2-3 times per gaming session.
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Having a similar issue too. It's crashed a few times but there have been several times where it 'half-way' loads into the Tower. I can hear the NPCs and music, etc. but the screen is black like the graphics never initialized. Have to either wait a loooong time for visuals to catch up give up and quit and restart D2. Seems to happen when in a fire team and maybe also when in the inventory while loading into the Tower.