Hello,
To retrieve Coldheart and the Kill-Tracker Ghost you must,
[quote] Coldheart
Qualifying players may collect Coldheart after meeting the following requirements:
Complete the Destiny 2 Campaign
After meeting these requirements, this item may be retrieved from the Gunsmith. This item may also be re-acquired from the Exotic Weapon Collection in exchange for Legendary Shards.[/quote]
[quote] Kill-Tracker Ghost
Qualifying players may collect the Kill-Tracker Ghost after meeting the following requirements:
Complete the Destiny 2 Campaign
After meeting these requirements, this item may be retrieved from Lord Shaxx. This item may be re-acquired from Lord Shaxx in exchange for Legendary Shards.[/quote]
Additionally, you can review Bungie’s article over Pre-Order and Promotional Items here,
https://www.bungie.net/Mobi/en/About/Article?id=46167
English
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Here is the issue I am having is that Game Stop had a store in West Virginia tell me one code works the ghost and the rifle; however the store I got my pre-order from claims it was Bungie's fault. (I am making sure I can tell everyone that Game Stop has no idea what the hell they are doing.)