[b][u]UPDATE 10/19[/u]:[/b] As of Destiny 2 [url=https://www.bungie.net/en/Explore/Detail/Update/46410]Hotfix 1.0.5[/url], raid keys should no longer be erroneously removed when players create a new character, or when players log in to alternate characters for the first time after the weekly reset.
Additionally, raid keys are no longer removed at the weekly reset, in general.
[b]Prior Message[/b]
[spoiler]
Through our investigations with internal teams, we have identified two instances where Leviathan raid keys are erroneously removed from character inventory.
[quote][b]Signing in with alternate characters will remove raid keys if the character had not been signed in since the weekly reset.
If a player earns Raid keys and creates a new character, raid keys are removed from inventory.[/b][/quote]
To prevent this issue, we advise players sign in with all characters or inspect all characters on the Destiny Companion App prior to completing checkpoints within the Leviathan raid after the weekly reset.
Please note: Leviathan raid progress, including key rewards, are reset each week. We are looking to address issues where keys are removed erroneously with a future update. Stay tuned to @BungieHelp for future announcements. [/spoiler]
English
#Help
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Edited by Quelluna: 9/16/2017 8:48:19 AMLost my keys too. i had conduit, aquaduct and irrigation and without being able to loot the related chests they re gone. Please compensate this somehow bungie. My whole raid experience is just ruined by this meaningless bug. And also for community management; Instead of telling us to wait for the next Whats up Doc part. Just tell us that those keys or items are going to be compensated so we will not get mad as we wait. Thats a horrible comm mgmt example.
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Same here, lost 2 Keys :(
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I have also lost all my keys and never had a chance to open the chests.
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I lost all of my keys too ... :(
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lost all 3 of my keys.... Bungie at it again.
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friend of mine also lost 2 raid keys as well after spending hours and hours downing these bosses. he only has the one original character and has not made any others. any idea if these players who lost their keys will get compensated?
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it happened to me
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I lost my keys as well. Please help :( I beat the raid but all my keys are gone. Please fix/compensate for this! Thanks
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Same here, lost all 3 keys I had
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Yup, I lost a drain key. Everyone was around the chest today getting their goodies ... all except me 😕
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Are we going to be compensated at least? Literally was the only person from my raid group to lose my aqueduct key..
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I lost my two keys after beating the raid. This caused me to miss out on the loot inside. :(
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yah is there going to be any compensation i lost all 3 of the keys i had. this has me so angry.....
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This happened to me; I did create a new character after getting they key. Made it all the way to the drain chest to realize my key was missing. Really hope we get at least the lost tokens to make up for it.
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Just lost my key please fix
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just lost my keys as well. I started a new character didn't even know about this post what the hell bungie my gamertag is s1IDYogrtSlingr please fix this I worked really hard for them and it's all I got out of the chest from pleasurable gardens. I am not happy at all
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I had my engine key removed when i left my old clan, all the members of my fireteam were able to claim the chest except me, i would like some help
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Edited by Ma5t3r8at3r: 9/16/2017 1:58:38 AMThere's a control malfunction for the tank on Titan (the moon). It's direction doesn't turn on the direction where i want it to go. I cannot progress with the mission because of this malfunction. :( Raise your votes if this happens to you.
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Yep i made a new character :(. I also pre ordered and received no cold heart
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I lost drain key me too... please help me :)