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9/7/2017 3:39:54 PM
472
[BUNGIE] PlayStation Error CE-34878-0
Hello,
We are aware of reports that some PlayStation 4 players encountering crashes when attempting to play Destiny 2. This results in [url=https://www.playstation.com/en-gb/get-help/help-library/error-codes/ce-34878-0/]PlayStation Error CE-34787-0[/url]. We are currently investigating with platform partners to identify the cause for this issue.
[b]NOTE: [/b]Some players have reported that turning off HDCP settings on their PS4/PS4Pro Console has reduced the frequency in which this issue occurs.
Stay tuned to [url=https://twitter.com/bungiehelp]@BungieHelp[/url] for future updates.
English
#Help
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May thats something https://twitter.com/BungieHelp/status/907400969633198080
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Fix your gane
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I guess it's just a lottery at this point. Some people said they've been able to get refunds so I tried. No luck. It's "due to the time frame". Sony support apparently doesn't even want to deal with this at all. I took 10 seconds to read something and the support agent disconnected on me. This is just an awful way to treat your customers Bungie and Sony. I think I'm going to try exchanging my PS4 Pro. It should still be under warranty. I don't really know what else to do at this point and I'm not holding my breath waiting for Sony or Bungie to fix it. Here's the chat if anyone wants to read it. I maybe got a wee bit snarky but I think given the circumstances it is understandable and not nearly as aggressive as some of the posts I've seen here, which again, I can understand. This whole situation is frankly just really disappointing. The game really should have been delayed given this major issue affecting a lot of people. Ana (9/11/2017, 8:12:50 PM): Hello, My name is Ana how may I assist you today? Me (9/11/2017, 8:14:29 PM): Hello. I wanted to ask about getting a refund for Destiny 2. It is pretty much unplayable for me right now due to the constant crashes with error CE-34878-0. I've seen reports of users on the forums that have been able to get refunds because of this. I can play for maybe 5 minutes on average. I think the max I got was 15-30 minutes without a crash. Me (9/11/2017, 8:15:20 PM): Occasionally I have to unplug the console because it doesn't even give an error. It just locks up completely. Me (9/11/2017, 8:16:17 PM): I've tried initializing, HDCP off, boost off, rebuilding the database, running in 720p nothing has worked. Ana (9/11/2017, 8:16:38 PM): Hi Zeddex! I'm truly sorry to know that you are having issues with Destiny 2, I completely understand how you feel about this and I will be more than glad to assist you with it today. Ana (9/11/2017, 8:16:46 PM): We are updating your contact information. Can you please provide me with your phone number? Me (9/11/2017, 8:16:55 PM): 999-999-9999 Ana (9/11/2017, 8:18:00 PM): Thank you so much Zeddex, let me check this please. Ana (9/11/2017, 8:19:57 PM): Allow me to ask you, is it the digital version or physical version? Me (9/11/2017, 8:20:05 PM): Digital. Ana (9/11/2017, 8:21:18 PM): Thank you Zeddex. Ana (9/11/2017, 8:22:30 PM): I was checking this and due to the time frame, the system won't allow us to process a refund, but let me mention that we and Bungie are working together to fix this issue as soon as we can, we want our customers not to have this issue anymore. Ana (9/11/2017, 8:23:45 PM): I know how you feel about this, I understand your concern and situation and I would really like to help you with this, but our system doesn't allow us to process a refund due to the time frame since the game was purchased. Me (9/11/2017, 8:24:41 PM): ok [i] -- Chat tried to timeout on me.[/i] Me (9/11/2017, 8:25:01 PM): Why are other users able to get a refund then? Honestly this is really frustrating. Everyday I just see "we're investigating" without any indication as to when this might be fixed. Surely there must be some compensation I can get. I essentially paid $120 for something I can't even use. Ana (9/11/2017, 8:26:16 PM): I understand you are frustrated and I would truly like to assist, but I am not authorized to provide any compensation. Do you mind if I place you on a brief hold to escalate you to the next level of support? Me (9/11/2017, 8:26:35 PM): Sure I can wait. Ana (9/11/2017, 8:27:08 PM): Alright Zeddex, allow me one minute please. Ana (9/11/2017, 8:29:50 PM): I am still working on it in order to provide you with the best answer, thank you for your continued patience. Ana (9/11/2017, 8:30:20 PM): I will transfer you now. Me (9/11/2017, 8:30:23 PM): ok [i]Chat tried to timeout again.[/i] Ana (9/11/2017, 8:32:18 PM): Please allow me one more minute. Walter (9/11/2017, 8:32:31 PM): Hello, My name is Walter how may I assist you today? Walter (9/11/2017, 8:32:47 PM): More than glad to meet you, Zeddex. Thanks for bringing this issue into my attention, I'm the supervisor in charge. Please allow me a minute while I review the previous interaction. Me (9/11/2017, 8:32:52 PM): Ok. [i]Chat tried to timeout again.[/i] Walter (9/11/2017, 8:34:12 PM): I appreciate your patience, so it seems that you are requesting a refund for Destiny 2 since you are not able to play it, you receive an error code. Have I understood your request so far? Me (9/11/2017, 8:34:22 PM): Yes. Me (9/11/2017, 8:34:46 PM): It crashes constantly and sometimes locks the system entirely. Walter (9/11/2017, 8:35:45 PM): Thank you for let me know. Walter (9/11/2017, 8:36:13 PM): I personally understand your point and know this could be frustrating Zeddex. On this case it seems you already have tried the steps we know should work. Walter (9/11/2017, 8:36:52 PM): Keep in mind all sales on the PlayStation Store are final, sometimes we can submit an exception when applicable but on this case is not possible since the content exceeds the applicable time-frame for a request. Me (9/11/2017, 8:38:01 PM): I would think not being able to play the game should be an exception, regardless of time-frame. I don't think it's unreasonable to expect to be able to play the product I purchased. Walter (9/11/2017, 8:38:41 PM): Believe me, we truly understand this could be frustrating for you. If we could complete a refund for the content, the first agent would have helped you with the process but the game was purchased back on "03/30/2017", I am sorry but we are not able to complete a refund for it. Walter (9/11/2017, 8:39:05 PM): I can kindly suggest you to contact the developers of the game since they must be able to provide further help in regards this issue. Me (9/11/2017, 8:40:18 PM): They can't. I've already tried everything they suggested. I'm sure someone could override or at least give something. All I really have to show for the money I spent right now is an icon on my PS4 that does nothing. Walter (9/11/2017, 8:41:31 PM): Believe me, we are not trying to waste your time or cause more hassle, unfortunately on this case your request can't be completed for the reason provided, Zeddex. Walter (9/11/2017, 8:41:38 PM): You may find more information about our terms and conditions by checking this website, section: “WALLET”: https://www.playstation.com/en-us/network/legal/terms-of-service/ Walter (9/11/2017, 8:44:09 PM): Are you still around? Walter (9/11/2017, 8:44:39 PM): Are you still there? It appears you may have been pulled away or the connection was lost. I'm sorry, but I'm going to have to discontinue our chat. If you still need help, please chat with us again. We are available Monday to Friday from 6am to 10pm or on the weekend from 8am to 10pm pacific time. Thank you, and I hope the rest of your day is wonderful!
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Fix your game dammit
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feels like my ps4 pro bought to break if it keeps happening
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Has anyone else noticed, that Bungie didn't even get the correct code in the Tweet? Error code is CE-34878-0. Tweet code: CE-34[b]787[/b]-0. I sure hope they're researching the correct code in house.
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Edited by luxor77: 9/11/2017 1:59:28 PMStill no update on this problem? Destiny 2 is unplayable on my PS4pro. Game and PS4 freezes once per 2 hour or so. Actually i'm scared Destiny 2 will break my PS4pro.
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Support us it may helps: https://www.change.org/p/bungie-fix-destiny-2-crash-on-ps4-pro?recruiter=779972473&utm_source=share_petition&utm_medium=copylink&utm_campaign=share_petition
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1 Replysince there is zero feedback from you guys am pushing for a full refund,does it really take much effort into giving us an update even if it's were still looking into it....
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1 Replyguys i kinda hate to say this but finally i lost patience and went to get a new ps4pro - and honestly ive been playing all day since then ..not 1 single crash ive had all the same symptoms - crash on tomb raider demo ..crash freeze of graphics in d2 and error message as above mentioned...also artifacts and stuff i decided to give this a shot and well it does seem it is indeed a hardware problem - i will send my old ps4pro in for guarantee and then test it afterwards and then if all is ok i will sell it..
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1 ReplyEdited by MachineGhost46: 9/11/2017 2:01:51 PMD2 became unplayable on my standard PS4 system because of this error. Spoke with Sony on this yesterday, they & Bungie are aware. They suggested removal of checkmark on System/Enable HDCP Device Link. Unchecked same, no problems since.
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Fix ur game
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3 RepliesHey guys and girls, Ask PlayStation just tweeted that they are aware of this issue too. Now they're both aware! Yay, progress...
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2 RepliesWe need an update or a refund to the progress!
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1 ReplyJust remember guys that this is happening on standard PS4s too. People that bought Pros just recently are experiencing this, and people who've had standard PS4s for God knows how long, like myself, are experiencing this too. Old and new consoles alike are falling victim to this error. Whatever this issue is, I highly doubt it's because of the actual PS system. Think about how often this error happens to you. I've never experienced this in any of my other games, only Destiny 2. So before sending your consoles in for repair, wait it out and see how Bungie will fix this. In the meantime, an update would be nice ...
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1 ReplyFine. Just got my refund from Sony.
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1 ReplyI quit playing Destiny 1 because Bungie never instituted a matchmaking ability for the raids. Essentially leaving people like me out of being able to participate in in-game content because I didn't have time to spend hours on other websites to hook up with people to do them with. Because of that I never purchased DLC and quit playing. I bought Destiny 2 after hearing they were going to make a way to get with others and do Raids with randoms. So I bought it. PS4 Pro freezes so bad that it has made it almost impossible to even do the campaign, much less any other game content. I bought my game at BestBuy and I am probably returning the game this week, getting my money back, and finished with games made by Bungie. I have dozens and dozens of other games and Destiny 2 is the only one that crashes. Not only crashes, but crashes so bad that I have to disconnect the power cord to even get the PS4 to power back up again. Shame on me for even giving them a second chance.
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5 RepliesIt seems they arent even acknowledging this as an issue anymore. On the Bungie Help twitter page, there is no mention of this anymore. Instead there is a whole farm of errors... Add this the fact that Sony will not give refunds on digital games. So stuck with a $79 waste of GB on the drive. ...
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Still waiting to play
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Thank you for the update!
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please give us an update on this error..keeping silent isn't helping anyone.
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Edited by Cool-Caution: 9/11/2017 8:29:56 AMit is very strange what happens to me, I bought the destiny 2 PS4 pro bundle I have 72MB connection (lan cat 6 cable), I can play the game just fine on the PS4 pro on a HD TV. but this is where it gets strange when i go to Destiny 2 settings and click logout (the way i always logout after playing Destiny 1-2) I then get the Error CE-34878-0, also after getting this code i send off the report then normally put my PS4 pro to sleep this morning i turned it on and could not see it on my TV, Held down the power button and nothing happened. had to disconnect the power before i could power on the PS4 pro and play on it. P.S Destiny 2 and no nothing els was open when i put it to sleep.
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those settings do nothing, the gameplay above i just recorded show how it does nothing to prevent the issue, still crashing every 5 minutes or so.
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I think I speak for everyone when I say, we expected better. Fix this shit already.
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Fix your game
