Reading through the help topics I've seen this asked a number of times...I'll add my (or rather my son's) issue to that list as well. Using my Xbox account...purchased the Deluxe version (I think...$100, so whatever that is) for my son. Using his account he beat the campaign today and is level 20 and none of the bonus content is available. I've uninstalled the bonus content and reinstalled...no go. Any assistance would be appreciated! :/ Edit (I posted this down below...but should have edited my main comment) I've also contacted Microsoft...who directed me back to Bungie. Microsoft provided me with a number to call and I will be calling them today. I'm sure they will punt it back to Microsoft...and around and around. Just so I'm checking the list of things to do for troubleshooting. This article seems meaningless in this scenario ([url]https://www.bungie.net/en/Help/Article/12181[/url]) as he could not have played the game without it being installed. The steps in this article were done...no change ([url]https://www.bungie.net/en/Help/Article/12539[/url]). I uninstalled the bonus content add-ons...can't remember the names but there were two of them (both 10MB in size). I then reinstalled...no change. The only step I haven't done is uninstalled all of Destiny 2 main game and add-ons and reinstalling. Edit 2: I called the number for Bungie that Microsoft provided (I did try last night but figured the office would be closed at that time...however, last night I did not have the auto-attended options provided today): Thank you for calling Bungie...yada yada...if you are experiencing an issue as a player of Destiny...please hang up and visit [url]help.bungie.net[/url]. If you still wish to rage against the dying of the light, please press 1 now. So, I pressed 1 and was presented with "That mailbox is full...". I guess I'll go to help.bungie.net...wait...that is where I'm at...with zero assistance thus far. I'll update the ticket with Microsoft and provide them with the assistance I've received from Bungie. Edit 3: Just an FYI for others that may experience the same issue. You have 60 days from the date of purchase to file a dispute with your credit card issuer (at least that was the time allotted by my issuer). As an example, I pre-ordered somewhere around 2 months ago, but the charge did not hit my card until the end of August. If you get into an infinite loop between Microsoft and Bungie for support on this type of issue; call your credit card issuer. I have done that and notified them, they made a note that I might call back to dispute based on "goods received not as advertised" (paraphrasing). Edit 4: So...I called Microsoft again. For those of you who may fall under my scenario...you purchased the pre-order using your account for a family member (in my case a child) that plays under their account...that family member will not have access to the pre-order bonuses (as referenced below by xXErienaXx). The pre-orders are tied to the purchasing account. The reason explained to me for this behavior made sense; user A purchases game, user B and C get the bonus content without purchasing. However, in my case, this was a bogus reason. I did get a full refund of the purchase.