I think you need to sit down and have a very long talk with them. Because right now they are like the stereotypical NFL Referee who either punishes the guy who hits back and lets the guy who started the fight get off scott-free.....or punishes the guy who retaliates the same as the guy who starts the fight. ...and if this continues, what you're going to wind up with is a forum of little more than trolls who basically do nothing but show up here everyday trying to sow chaos, badmouth the game and everyone who involved in it, and chase off the people you really wish to hear feedback from to Reddit and other places. Its happening because your moderators either don't bother to read the full context of a situation, or don't consider the behavior of one poster in provoking another. So you're regular posters find themselves at-risk of being suspended because someone's under-parented adolescent spent an entire thread provoking them.....nothing was done about it....until the person on the receiving end of the abuse either mutes them.....or finally gets angry. ...and the irony is that your reasonable posters can't even MUTE the person who is griefing them, and try to walk away from the conflict. Because if you use the mute function its a beacon for scrutiny from the mods...who will swoop in after-the-fact and punish you for a conflict that you're TRYING to walk away from and de-escalate. Yet, if they don't use the mute function the trolls just keep spamming them posts. Or in some cases even escalating the conflict and sending crap to people on PSN and Xbox Live. Had that happen here last week. Ended up having to report someone to PSN, because I muted him here....and he took the opportunity to lash out at me over PSN. So worst case scenario, the person who retaliates gets suspended, and no allowance is made for the provocation. Or at best, they both gets suspended. But the troll just creates a new account and igets right back to sowing chaos. While the person who is here trying to help you improve your product is banned from posting, and left wondering why he's wasting his time trying to help you to improve your product. Food for thought. You have about three dozen hardcore trolls around here....and anyone who spends a fair amount of time knows who they are. If you wish to improve the tone of this place, and elevate the level of conversation. You really need to focus your efforts on them. But how things are currently being handled , is going to backfire on you....and mainly serve to chase off the people you wish to keep around here....and facilitate the efforts of those who wish keep this place as their favorite spot to act out, and prevent any sort of constructive dialogue taking place here.