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4/23/2017 8:59:32 AM
2

Can't purchase Destiny: Rise of Iron

Tried contacting Xbox customer support already they couldn't do anything. The problem I have, is I can't buy rise of iron on its own. When I try in game it says "Query failed" "could not establish connection to the Xbox games store..." When I try to purchase on the Xbox store and online it says not sold separately Other people I know I have no issue buying it separately. And I'm not going to buy the bundles. I already own everything but Rise of Iron.
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  • Edited by ADragonWithin: 4/23/2017 9:50:00 AM
    I suggest using the website marketplace where it's available to purchase. https://www.microsoft.com/en-us/store/p/destiny-rise-of-iron/c1cjbxdgpgn5 It will show it's only available as part of a bundle if you're not logged in. Once you log in at the top right like normal, it should then show that it's available for $29.99 (or whatever your local currency equivalent is, I assume). If it still only shows that it's available as part of a bundle and does not give you a price, then you need to contact Microsoft and walk them through doing it for you because their system is saying you do not own Expansion I, Expansion II, and The Taken King on Xbox One. If the Xbox rep says they can't help you, then ask to speak to someone higher. Licensing and store purchases are entirely and completely handled by Microsoft for Xbox purchases. Bungie can't deal with, tinker with, hand out, or remove licenses whatsoever.

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