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2/24/2017 7:45:26 PM
2
Trial mode keeps popping up?
I've owned the game since dark below, and have bought every dlc since. But just literally the other day "trial mode" keeps popping up when it try to log in? Is there a fix for this out?
English
#Help
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2 RepliesHello, Players may enter Trial Mode if their copy of the base Destiny game is not being properly recognized by their console. If you are using a disc, please ensure that your disc is not damaged and is being recognized when inserted into your console. If you are using a digitally purchased license for the base Destiny game, you may wish to try restoring your platform licenses. Instructions on how you may accomplish this can be found here: [url=https://www.bungie.net/en/Help/Article/12181]ACCESSING LICENSES ON ALL PLATFORMS[/url] If you continue to encounter this issue, you may need to reach out to [url=http://support.xbox.com/]Xbox Support[/url].
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Hey Spraydyth, If you're having issues being stuck in Trial mode, your first step will be to remove the Trial mode from your console if you have it. You'll want to view/manage your game and it's files. If you're using a physical copy, please make sure your disc is being read properly. After you've done that, please clear your cache and restore your licenses. Clear Cache: https://www.bungie.net/en/Help/Article/12539 Restore Licenses: https://www.bungie.net/en/Help/Article/12181 This should do the trick, but if it does not, please follow these steps. 1. Uninstall Destiny entirely, all expansions included. 2. Clear your cache again. 3. Reinstall Destiny. If this still doesn't help, there may be something wrong with your licenses and you will need to contact Microsoft/Sony.
