Sure, issues have come up on my projects. But I would NEVER, EVER try to pass off a mess up like Bungie is doing here. If I did, I'd loose my company customers and I'd be out the job. Being upfront about an issue like this is a GIVEN. How you handle it shows your true measure of commitment to fair treatment to your customers. Mistakes happen. Sure. Being up front is being honest to your customer. Here's how you handle it. Customer, I was making some moves to fix A, but in the process of doing the fix we discovered that L, M, O, V, and X were affected, most of them negatively. Now we can reverse course and take that all away, but it will be delay us in other locations, namely here, here, and here. I propose we move forward, and deal with and fix the applications as we progress. Or Customer, I was making some moves to fix A, but in the process of doing the fix we discovered that L, M, O, V, and X were affected, most of them negatively. Obviously this is unacceptable and we will fix immediately. We'd appreciate your patience and will give you an update on progress shortly. Or Customer, I was making some moves to fix A, but in the process of doing the fix we discovered that L, M, O, V, and X were affected, most of them negatively. The process to fix may be detrimental to even further activities. First, please my apologies for the inconvenience. If left as is, here's exactly how you're impacted. Are you open to alternate compensation? How about O, S, Y, Z, or those other things we know you'd like? Not Customer, I was making some moves to fix A, but in the process of doing the fix we discovered that L, M, O, V, and X were affected, most of them negatively. We could have delayed application of A, which would have caused delay with other items, to make sure the fix was done correctly. But instead of even running it by you, we decided to proceed anyway, blemishes and all. I have no timeline on the fix, and cannot even confirm there will be one. Instead, I'd like you to let us know how these changes impact you, see if it pisses you off, and see if you cause enough of a fuss about it so that we can see if it's worth our time to put things back where they were before. Tah tah now! Enjoy!