Hey Bungie, Good morning. Since the problem with missing silver seems to be compounding, I was wondering if we could get some kind of update. For me, it's been 33 days without word about when my silver could be coming, other than this email. [quote]Hello, Thank you for submitting a Help Ticket using the Contact Forms on help.bungie.net. This is an automated response. Please do not reply to this mail. Investigation Results We are continuing to investigate the issue described with the Silver purchase in question. We are actively working with our console partners on the matter. Unfortunately, we currently do not have an estimated timeframe for when the matter may be resolved. Until then, future Silver purchases may not be accurately reflected on the account in question. We are unable to provide any temporary solutions for this matter. We apologize for any inconvenience or confusion that may have been caused. We will continue to investigate and update you with information as it becomes available. All Contact Form submissions are used for data collection and investigating potential player-facing issues. These forms are automatically sorted and are not guaranteed to be read by an employee. Please do not respond to this email or send duplicate submissions for the same issue. Abusing the Contact Form may result in a temporary restriction in accessing the form. [/quote] It's really that last paragraph that is bugging me. Look, I admire your commitment to secrecy; however, when actual money is involved, you need to be a little transparent. It's not like I gave you guys a life-changing amount of money or anything, and I could probably get a refund from Microsoft pretty easily, but I just want the silver I paid for, especially with the some of the Festival of the Lost stuff looking so cool. I love you guys, but I kind of feel like I've been stolen from. Please do a better job of telling us what is up. The problem isn't just going to go away.