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Edited by Sir Spookington:
10/3/2016 8:02:56 PM
6
Bungie Store Customer Service isn't responding after 7 days
As bungie store customer service is terrible I would like to request help here I ordered the taken king soundtrack but the code that came with it was already in use I already sent a support request to them but they still haven't responded. I think they need to change aim from 2 days to respond to 2 weeks to respond.
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3 weeks... https://www.bungie.net/en/Forums/Post/215126203?sort=0&page=0
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I'm in the same situation. I've been waiting more than two weeks.
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About to make a similar post myself. Have gone weeks without a response from the Bungie Store. Completely unacceptable. Ordered the soundtrack as well and never received a code fro download. Such terrible customer service. LISTEN TO YOUR CUSTOMERS BUNGIE.
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4 RepliesIt took them nearly a year to respond to me.
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2 RepliesGood luck. I've been trying since AUGUST to find out about my order. No response. At this point, I'm so disgusted I'm thinking about seeking legal action against them.
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1 ReplyEdited by KannibalKlown: 10/3/2016 6:15:36 PMI'm [u]not[/u] defending it, but this is why I avoid buying physical merch from software companies unless they're giants like Microsoft. I usually get screwed. My experience is they either [b]A) Underestimate the difficulty and try it themselves[/b] And screw things up royally as they realize how complex warehouse management and delivery can get. They get in over their head, support slows down, etc. [b]B) Find the cheapest 3rd party to run it for them possible, because they underestimated it...[/b] And similar to A, the fly-by-night 3rd party handles it poorly. Support sucks, they don't respond, etc. I've seen A+B too many times to ever want to deal with that noise again. I'm going to "guess" it's B here but who knows.
