DEAR BUNGIE: hoping you guys are aware of the issues us on xbox are having and will take this into consideration on DLC launch ..... many of us have tried to pre-order (yes with the hidden searched link on the store not the one from the bundle) ..... and we can't ........ we should NOT be punished for not being able to buy it ..... it wasn't our fault :( -------------- microsoft chat -------------------- [i]Hi, thanks for visiting Answer Desk! I'm Marlon A.[/i] hi [i]I am your dedicated Accounts and Billing support. How can I be of assistance today?[/i] trying to pre-order destiny ROI could not find a way to order it on the console app or website bought through gamestop and got a $30.00 pre-paid card instead of the download https://www.microsoft.com/en-us/store/p/destiny-rise-of-iron-pre-order/c3tbg0pc3fc9 I have been checking daily to see if it would pop up in the store but figured with it releasing tommorow it might be an issue if it was still not popping up in the store (button has been greyed out for weeks) [i]I see. No worries, let me help you. Right now we have an on going issue wit this game from Destiny: Rise of Iron - Pre-Order . Xbox Team are checking for the fix.[/i] ok ..... [i]Please try to buy it again after 24 hours. This is your case number 1355679652. We will also send you an email for the status of this pre-order.[/i] suggestions on how I will be able to obtain the pre-order content (as gamestop only gives out prepaid cards not the game) and gamestop and the microsoft store are the only 2 retailers in the US that you can pre-order the DLC and get the items the game releases in less then 24 hours [i]I understand. Right now the only way to get this is through online for pre-order however for some issues, most the customer are having hard time getting it. We are aware of this issue and waiting as well for the updates. No worries, our higher level of support will send you a follow up email regarding this one. I'm really sorry for this trouble . I hope I could help.[/i] in otherwords xbox players will not receive the items ..... thanks for the help [i]You are most welcome. Is there anything else that I can help you with?[/i] yes .... is there a survey after this ? [i]Yes, you will get a survey after our chat. You can leave your feedback there.[/i] kk thank you have a good day [i]You are most welcome. Once again, my name is Marlon A. Thank you for contacting Billing support. You have a wonderful day! you aswell :D Thanks. Once again, thank you for choosing Microsoft and giving us the opportunity to assist you. It has been a pleasure working with you today. Have a great day. [/i] -------------------------------------------------------------------------------------------------------------- - sincerely ....... concerned xbox player