Agree completely with this. Not communicating anything to the user base is the problem that has created most disappointment and lack of confidence. A real simple solution is just to let us know what's going on. If in my business I told a client they weren't getting their job finished indefinitely and then hid under the bed for four days without answering their emails then guess what? No more clients.

I've avoided this answer before, I honestly did, but I need to dump it now. First of all, the only thing we knew was that the bug involved the friends list. The friends list in my opinion is sensitive information and personal. Information you trust to PSN (in my case) and Bungie, therefore they should keep it safe. You don't know the impact of such bug neither potential exploits. If this bug included security issues, they did well not to disclose it to minimize exploitation and protect their user base. If you dont know, then I tell you now. When a security researcher finds a security bug that can be exploitable and considered critical (affects the vast majority of instalations) it is solved away from the general public, patches are published, there is time given to providers to release updates and only then the bug is made public. This is standard procedure in any decent organization. This is the right way. Are you aware that a small bullshit like 'heartbleed' could do potential damage. Would you like that any single retard could have access to the exploit or proof of concept before everyone had the updates installed? Would you like to see your information in a database on the darknet ? You don't need to know more. Leave this issues for the professionals, because clearly you don't know jack about the implications your bullshit might bring to other people. Crawl back to the cave hence you came from.

You're an angry little man. Actually, I work in IT so I do understand security implications of software vulnerabilities. However, my point was not that everyone needs to know the details of what they're trying to repair - I never said that, and the fact that it was to do with the friends list was not publicised, but public knowledge anyway - but that Bungie should keep their users more informed about when the application will be running again. You know? Something like Iron Banner has been POSTPONED until this is patched would have saved a lot of the problem. BTW, maybe you should see someone about that anger?

Successful communication takes about 50% from body language. This is a written form (and you still have the non-native english speakers). It's not anger. The reason I haven't replyed earlier like that is because I didn't want people to panic thinking it might be an obscure security fix. It's not anger, disappointment at most for being tired of having everyone thinking they need to know everything...

Mate, they shutted down 2 community events that could be bugged and shutted them down. This is a good thing. They took a few days to release the patch addressing the issue... This is often a good thing too... They didn't told you what it was neither potential impacts it could have, which is also a good thing because it stops trolling, flame wars and potential exploits going into the wilderness. Would it be strange to say that one would prefer to have events running in good shape than bugged, right?!

So instead they cancelled things and then remained absolutely silent so that people could discuss the issue without any facts other than, "someone had a problem, and now it's all canceled." Fixes are good, yes, but communication is king. Pushing the patch today means they knew Tuesday what the issue was. They could have easily updated everyone saying something like, "the problem has been discovered and we're pushing a patch to resolve it later this week. We'll let you know more Thursday. Stay tuned for more info about when we will active IB." Again. Communication. They also don't need to be cute with their communication. Deej posting "iron banner may return" comes off as, "if we feel like it".

Dude stop crying, fixing bugs not easy thing to do, they said they would fix and they will, if it makes you feel better they can keep telling you every day sorry still not working but they are working on the issue if that will make you stop being salty, let them do there job and they will let us know, they not gonna promise anything until they are sure, its not like they want this to happen and have people blast them and I'm sure they working hard stressing over the issue, change you tampon and wait, they got other stuff to do in the game

Funny you reference a tampon, because clearly you don't know what a period is.

[quote]Deej posting "iron banner may return" comes off as, "if we feel like it".[/quote] What was wrong with that he said? That's your negative interpretation of a neutral comment.