you want to call them so you can get your money back because you had bad luck on what you bought…? Imagine if you went to a restaurant and said surprise me and you didn't like what they served you, by that standard you should get a refund for that
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as a paying customer I expect certain services, one being that if I spend any amount of money, 5$ to 200$, and If im not happy with my service,I expect to be compensated in some way. that's the thing about America. we get what we want. if the world went with your standards, I'd be paying someone to poison me. suprise, it's blowfish cut by an amateur :)
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Unfortunately for you America is Capitalist nation. Bungie is a company that needs to make profit. When you bought the Silver there is a disclaimer that says all items are nonrefundable. When you bought the sterling treasure boxes it also said NON-REFUNDABLE. So yes, for some reason Americans believe that they should always get what they want, however companies are aware of that mindset and are sure to cover their butts.
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ok, but you knew you were purchasing something that left it all to probability as to what you would actually get, so having bad luck on the probability that you bought and agreed to should not give you a refund, I have to say it's a great marketing strategy by bungie