Troll the boards here and you'll see that a lot of folk have had the same problem since last night. Do not follow the Bungie support advice to uninstall and reinstall the Suros Pack - there's a high probability that you'll lose the Pack altogether and as of this moment, there's no way to recover it. We're hopeful that Bungie will remedy the situation...soon.
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How can they do that? Just because they don't like Microsoft they can't KEEP -blam!-ing us over and not giving us the stuff they promised! I bought in early on the promise they would give me the Suros Exclusive gear!
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Same problem. I uninstalled without thinking and it will not let me re download which is unfortunate. I really liked the emblem and shader