[quote]Your Activision Customer Support Case has been updated. We are attempting to gather and send any other feedback you might have and sending that directly to Bungie, this is the only recourse of action we can take. If you'd like to leave more feedback please also include your console and Gamertag/PSN ID. Thank you for your time and patience in this matter and hope you try out The Taken King. You can view your case, check for updates, or respond to case comments by going to My Cases. You will need to be logged in with your Activision account in order to access your case. If you don't already have an Activision account, you can create one using the same email address that received this notification. Activision Support This email was sent from a notification[/quote] So it looks like the head doesn't know what the mouth is doing. Bungie gone rogue? EDIT: Destiny - BBB Case #441286 - Locked out of content and requesting refund (04950293) () LAST UPDATED: 9/18/2015 8:30 PM STATUS Escalated It's good that it's escalated now. Wonder what's gonna happen. EDIT: I gave them my GT and they responded [quote]thank you for the information unfortunately we are not in a place to provide refunds. Activision is not a retail store and has no system set in place to provide a refund, we are a publishing company. When making a purchase from any retailer if you seek a refund you always return to the retailer and never the producer. However, this does not remove all responsibility from the producer. Unfortunately the only thing I am capable of doing for you is to pass along any feedback you might have. I do not know if this policy will change in the future. If there was more I could do, I would do it with no questions asked. For now if you have any more feedback please feel free to update this case. Thank you for your time again and have a good day.[/quote] I then proceeded to tear them a new one.