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9/17/2015 2:31:41 AM
21
Physical copy of The Taken King Legendary Edition does NOT include DLC 1 & 2
Hi Bungie,
Recently I've purchased a physical copy of The Taken King Legendary Edition.
It has been great but I've experienced an issue - I don't have the access to the expansions 1 & 2.
When I try to download them from the PlayStation Store, I've found that they are not free to download.
It is noted explicitly that the retail version will include the expansion 1 & 2.
Is it a common problem or is it just me? Some of my friends from the Asia region also experienced similar problem and I've also seen related posts here.
[url]https://www.bungie.net/en/Forum/Post/154108218/0/0[/url]
[url]https://www.bungie.net/en/Forum/Post/153990971/0/0[/url]
It would be very disappointing if we could not enjoy the full game.
To help solving the problem, I have uploaded screenshots of my game play and PlayStation Store.
[url]http://imgur.com/fAk9HEV[/url]
[url]http://imgur.com/pAfWjZ5[/url]
[url]http://imgur.com/3ByI0pt[/url]
[url]http://imgur.com/ttKHjQh[/url]
[url]http://imgur.com/VMcaX6c[/url]
[url]http://imgur.com/zCeIA4E[/url]
Some of my backgrounds,
1) I purchased the original Destiny (physical disc) but didn't buy expansions 1 & 2.
2) My PS4 is in Asia/Hong Kong region and the Taken King I've bought is in the same region.
3) I've redeemed all three codes and get all the Suros Arsenal Pack, Weapons Pack, The Taken King but no expansions 1 & 2.
Please let me know if I could provide more information to help solving the issue. I am looking forward to your reply. Thank you.
English
#Help
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37 RepliesEdited by BNGHelp2: 9/18/2015 7:11:32 PMHi Ivan_Hon, We are aware of reports that some players who purchased a physical copy of the Destiny: The Taken King - Legendary Edition in ASIA regions (Philippines, Thailand, Hong Kong, Singapore, etc) are not able to download The Dark Below or House of Wolves. We are actively looking into this issue with our partners at Sony. Sorry for the frustration! [b]UPDATE 9/18: Players in Region 3 (Philippines, Thailand, Singapore, Hong Kong, etc) who purchased The Taken King - Legendary Edition or Collector's Edition and did not receive The Dark Below or House of wolves...[/b] Sony is aware of this issue and working diligently to resolve the matter. New purchasers of the physical editions should not encounter this issue. Sony is aware of the problem for existing owners and is in process of investigating solutions for affected players. If you have further questions about this issue, please reach out to Sony PlayStation Support.
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2 RepliesEdited by DaNtE22522849: 9/18/2015 9:54:19 AMI have same problem in hong kong I enter about all pack code but I can't see anything in ac I need help-_- Where is my gun ,omg
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1 ReplyI have the same problem. The redeem code that was supposed to give us all expansions only gave us The Taken King. Bought 2 Taken King PS4 Bundle and both have the same problem.
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3 RepliesFinally it's done, just received notification from Playstation, check your notification and redeem the code. The Expansions should be available now. Thanks Bungie & Playstation.
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1 ReplyOk I just got it please check your notification on "From playstation" tab
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same problem as mine. But i did not get any notification.
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Has anyone got the other 2 expansion packs? How. Thank you
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Same problem here from Indonesia, hope they can fix this issue ASAP. It's been 3 days already.
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Same here, any update on this?
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Same here in Taiwan
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Same problem here, R3 physical disc on R3 (Hong Kong) PSN account, in the content list only The Taken King has been downloaded... Hopefully we'll get an update for this issue soon
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Any update? Bungie did lot of game testing, Live testing, but did u test to put a game disc into PS4 and test the access cod, is it workable? I think this is the most basic test.......
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Having the same dilemma, thank you bungie for acknowledging our concerns. Hoping that this will be solved the soonest possible time. - enicolas06, R3 account, R3 game. Regards from the Philippines
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Same exact issue. *Bump* - From Malaysia
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I noticed that those xbox versions got 3 codes ( despite the suro & arsenl packs), is that possible to just give us the other 2 codes ? I am sure there's a problem of having only 1 code which is not the same as xbox users.
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1 ReplyHaving the same issue here in Singapore, please do come out with a solution soon!
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Same issue here, I am from Hong Kong, also need to pay for DLC1&2. But I buy TTK Bundle set PS4!! Bungie! I am very support ur company and Sony, even I hv PS3 destiny alrdy! PLEASE SUPPORT US ASAP before my passion going down and disappointed. If 1 week later still not fix, Am I still interest to play that 2 DLC, so why I Paid this game at that cost. Hope u can understand this in customer side, thanks
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1 Reply
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Same here
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