JavaScript is required to use Bungie.net

Help

Help us help you.
Edited by BNGHelp2: 12/10/2014 2:05:52 AM
528

[BUNGIE] Unable to access the Expansion content? Please check here for more details

We have received reports from players that are unable to access the Expansion content. We have provided some FAQ below, and will add more as needed. [b]I still receive an Expansion Required message, but I already own the Expansion content:[/b] Please ensure that the Expansion content is fully downloaded, as sometimes downloads are stuck in a queue and do not install automatically. We suggest that you restore your licenses to ensure that everything has downloaded properly. Please follow the link for more information on how to restore licenses on your console. http://www.bungie.net/en/Help/Article/12181 If that does not resolve your issue, please restart your console and relaunch Destiny. [b]I purchased the Expansion from a retailer and when I entered the code it didn’t unlock the Expansion content:[/b] Some retailers will credit your XBL or PSN account with a dollar value rather than unlocking the Expansion content. Please check your PSN or XBL store and verify that you have either a) received the Expansion or b) received a credit to purchase the Expansion. If you have verified that you have received credit in the amount of the Expansion, simply purchase the Expansion and begin your download. [b][UPDATES][/b] [b]We have an update for PSN players who cannot get their DLC content to launch: http://www.bungie.net/en/Help/Article/12459 [/b] We are aware of Xbox 360 users being unable to successfully download the Expansion and are currently investigating.
English
#Help

Posting in language:

 

Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

View Entire Topic
  • PLEASE I had already preordered taken King digital download but I couldn't access the content when I tried to play. It kept saying "taken King required" for everything. I had already been promoted to install it earlier, so there was no option to install. I thought the next logical step would be to uninstall it and try reinstalling it. BUT NOW TAKEN KING HAS DISAPPEARED COMPLETELY AND DOES NOT RECOGNIZE THAT I HAD ALREADY PURCHASED IT. I even still have the weapons/suros pack from preordering, but that would probably disappear too if I tried uninstalling. When I go into the marketplace, taken King digital download says "unavailable" even though I have both year 1 DLCs, even tried re installing those. Please help, I do not want to repurchase and I just want to get back out on the field.

    Posting in language:

     

    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

    4 Replies
    1 2
    You are not allowed to view this content.
    ;
    preload icon
    preload icon
    preload icon