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8/27/2015 11:44:38 PM
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I'm on an XBox One, and I've had the expansion pass since release. I've been able to play the expansion content just fine until recently...now it won't recognize that I have it purchased. The expansion pass is still installed on my Xbox, but if I click on it to play it it just sends me straight to the store to buy it again. I've restarted and reset the Xbox, uninstalled and reinstalled game...but had to have a friend log in on the console to reinstall the expansion, as it refuses to recognize that I have it purchased to restore the license. I can log on to my account on my friend's Xbox One and it recognizes right away that I have the expansion, and gives me no issue playing. He can log on to his account on my Xbox and it recognizes that he has the expansion, and gives no issue. I log in on my own Xbox, and it says I don't have the expansion... I tried restoring the license for the expansion on my friend's xbox, and then logging back in on mine...nothing. It will only recognize that I have the expansion if he logs in on my xbox while I'm signed in and restores the license. This only lasts until I return to the home menu, at which point it revokes my access again. I still have the receipt from my purchase of the expansion, and I've been able to play it fine up until two days ago... Please help.
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  • Hi Crissdragon, The licensing issue you're experiencing sounds like a problem that will need to be addressed by Microsoft Xbox Support. They handle all Marketplace purchase and licensing on the Xbox One. I would recommend reaching out to them directly.

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  • Will do, thanks for the swift reply!

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  • Hi CrissDragon, Have you had any response from MS? I have the same issue

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  • Xbox Live support was able to help me. For whatever reason the code I had used to purchase my Expansion pass had been reset, and the history of me ever redeeming it removed from my account. Luckily I kept my receipt, and just had to put in my code again to fix it.

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