From Deej: https://www.bungie.net/en-US/Forum/Post/65597980/0/0 [quote]The Mentors of the Welcoming Committee were a self-started group who took great initiative to make this community more friendly toward newcomers. I was cooking up a similar idea, so I drafted them as test pilots. With their amazing work in ruling the #Support forum, it's been easy to make them official agents of Bungie.net.[/quote] They are volunteer moderators made official by Bungie for their continued efforts to be friendly, helpful, and all around Bungie loving members of the forums. There is no prescribed guidelines or application to speak of.