From Deej: https://www.bungie.net/en-US/Forum/Post/65597980/0/0 [quote]The Mentors of the Welcoming Committee were a self-started group who took great initiative to make this community more friendly toward newcomers. I was cooking up a similar idea, so I drafted them as test pilots. With their amazing work in ruling the #Support forum, it's been easy to make them official agents of Bungie.net.[/quote] They are volunteer moderators made official by Bungie for their continued efforts to be friendly, helpful, and all around Bungie loving members of the forums.