Please make sure that you enter the Red Bull site with the browser of you Xbox or Playstation and redeem the codes on your console. That increases the chance of everything working out just fine, but its not a guarantee as there seems to be a bug which causes issues. No solution provided yet. Hopefully this will get patched soon. Make sure you keep the can with the code on it and contact Red Bull directly. They will ask you to provide a picture of the tab with the code on it.