Greetings all -- We've seen reports of players expressing concerns with certain aspects of Trials of Osiris and the Prison of Elders. [b]If you're having issues or have any questions, please refer to the information below.[/b] -[url=https://www.bungie.net/en/Support/Troubleshoot][b][u]Trials of Osiris & Prison of Elders FAQ[/u][/b][/url]: Have some general Trials of Osiris or Prison of Elders questions? This is the place to start. -[b][u]Trials of Osiris Emblem[/u][/b]: We are aware of emblems not making it to the Postmaster. Be sure to leave at least one emblem slot vacant. Thank you for your patience while we investigate. Note, you are eligible to earn this emblem again following the weekly reset. -[u][b]Mercy of Osiris[/b][/u]: If Mercy of Osiris is purchased after you've already received a loss, the buff will be applied to your next loss. If Mercy is purchased after receiving your second loss, your next loss will be forgiven, but your Trials Passage will be marked as complete and need to be turned in for a new one. We are aware of this issue and currently investigating. -[b][u]Prison of Elders Class Item[/u][/b]: This is awarded the first time you loot the large chest on any Challenge difficulty. -[b][u]Prison of Elders Emblem + Shader[/u][/b]: One of these should be awarded each time you loot the large chest on the level 35 Challenge mode. This is on a weekly reset. You will be eligible for the other item the following week. We are aware of players not receiving these items and are currently investigating. If you're encountering issues installing or launching House of Wolves content, please see [url=https://www.bungie.net/en/Forum/Post/83376622/0/0]this thread[/url].