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Edited by The_Player_Piano:
5/19/2015 6:57:27 PM
197
[BUNGIE] Players unable to access House of Wolves.
Greetings all,
We have received reports of players unable to access House of Wolves if they have pre-ordered the content, or purchased the Expansion Pass. [u]If you are experiencing this issue, please perform the following[/u]:
• Ensure that the Expansion Pass or any expansion content has been successfully installed on your console. Sometimes the download will not automatically install.
• [url=https://www.bungie.net/en/Help/Article/12181]Restore your licenses[/url]
If you are a PS4 player and are attempting to purchase the House of Wolves, but are unable to find a purchase option in the console’s store or on the PS Store website, we are actively seeking a fix for this issue and will update this thread as we receive new updates. Additionally, please [url=https://www.bungie.net/en/Help/Article/12539]clear the console's cache[/url] to see if any changes have been made to the PS Store. We apologize for the inconvenience.
English
#Help
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i have Xbox 360 and just got the destiny game. my friend had it before me and he has ordered the taken king. when he got it, it came with house of wolves. he already had house of wolves so he gave the code for house of wolves to me. i entered it and i have no idea how to access the DLC content.
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I cannot restore the licenses because I am being charged $19.99 / $34.99 all over again. I was playing the dlc about a week in. I also lost my guardian editon bonus content. The red ghost, ship, emblem and access to thw vanguard armory.
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5 RepliesOk so i redeemed a HoW code and it says that it is purchased and it is in my library but i still cant access it in the game on ps4 bungie please help
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When I bought my game the clerk said the expansion pass was already on the disk, he charged extra for it. But I had to buy the dark below but I don't want to buy house of wolves cause I already paid for it in store
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Edited by ShinGhetta: 5/27/2015 12:36:04 PMUntil now I still cant access house of wolves content, I already reported twice doing the online form and attaching all the necessary proofs but still in the end I received only this: [i]"You recently submitted a request through the Destiny Code Support Form. Unfortunately, we were unable to process your submission due to one of the following: Invalid – The information submitted did not meet the criteria for this support form. This includes submissions containing Digital Guardian Edition codes and codes printed on a retailer’s receipt. If you're having trouble with one of these codes, please refer to your retailer for assistance. Illegible – The information required in the uploaded image was unreadable. If you choose to resubmit, please send a new image and be sure the code and receipt are readable. Incomplete – The information required in the uploaded image was incomplete. Be sure to review our requirements before resubmitting."[/i] Though I have followed all the steps they have indicated in the form. I just pray that they do something about this issue.
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Everyone bump this post so someone at bungie that's actually important sees this problem.
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1 ReplyOk. For those who are still unable to purchase HoW expansion pack (MSG: Content cannot be selected at this time"), this is how I did it. Currently there are a few ways you can get the expansion. 1) in game. Go to nightfall that is locked. Press "X" to purchase. This one failed 2) in the PS main screen. Before you get into the game (when you choose the game just before you enter into the game) there is a screen on the right to choose the expansion pack. Choose that to purchase. That one failed too 3) go to PSN store. There's a Destiny page just for add on. That one failed 4) go to PSN store and go to the game menu, find Destiny amongst all the games. Choose the game and at the bottom left, you will see "Add on". Choose that. That one is successful and it's the least obvious way. Also showed how poorly coordinated the launch is btw Bungie and Sony
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1 ReplyEdited by XxN0VAxRI0TxX: 5/22/2015 10:35:53 AMBungie: Its been 3 days since this thread was started. Whilst I appreciate you're obviously working on a fix for this, it would be appropriate to create a locked thread giving periodic updates. I've got a seriously p1ssed off kid who quite rightly feels properly aggrieved at the lack of communication you're providing and is now set to give up waiting and just pay the £19.99 for the Expansion II update even though he's paid with his own money for the Expansion Pass. You have a perfect forum (this, of course being a forum) to keep your loyal paying customers advised of developments. Please can you be use your forum to keep us informed? Even if you have nothing to report, we'd feel you're addressing the situation instead of us feeling abandoned. I don't think this is a big ask......
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Edited by omrali99: 5/22/2015 10:12:32 AMBungie cmon we all want what we deserve atleast replay
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13 RepliesEdited by Sherif_Rayan: 5/21/2015 10:37:24 AMEven after restoring my license the game is not working in my primary account which purchased from, nor my secondary one and it give me a red line "Expansion Required" Help me please
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Can Bungie try to explain what they would do even we did what they said about to fix it or to reimburse our money?
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can we have an update on what you are doing to solve the problem plz
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I bought the season pass at launch and can't download it. I'm pissed. Still can't play. Please bungie give me something to at least know y'all care
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Im a PS4 player, but I cannot enter the ToO
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Fix etheric light not working I have a video proof
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I already bought a package of the two expansions and i cant play HoW, Please help i do it this and nothing please any help
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2 RepliesAlright, well I am one of the poor souls who bought the code, and it still shows that I need to purchase the expansion again. xbox said since it was a code it wont apper in my download history, only debit/credit card purchases will. Xbox said its bungies fault... bungie says its xbox fault. What are we gonna do??? I mean did I really pay for a big pile of nothing? I ENDED UP BUYING HOUSE OF WOLVES SEPERATLEY JUST TO PLAY! THATS ANOTHER 19.99. we need a fix and were not getting it.
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So how about for the Xbox One? I keep suffering constant disconnects. Please a fix would be lovely. Please no copy paste reply for how too fix it, I've already tried everything. Even port forwarding on my end was no help at all.
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6 RepliesI have paid for HoW on xbox one but when i try to access it on 360 it tells me i need to pay again? Yet your faqs page said when i paid for the dlc that it would would on work on both because xbox market place would pick it up but it has not
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not working i do licence and cache and reinstall destiny . Do something.
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1 Reply[quote]Greetings all, We have received reports of players unable to access House of Wolves if they have pre-ordered the content, or purchased the Expansion Pass. [u]If you are experiencing this issue, please perform the following[/u]: • Ensure that the Expansion Pass or any expansion content has been successfully installed on your console. Sometimes the download will not automatically install. • [url=https://www.bungie.net/en/Help/Article/12181]Restore your licenses[/url] If you are a PS4 player and are attempting to purchase the House of Wolves, but are unable to find a purchase option in the console’s store or on the PS Store website, we are actively seeking a fix for this issue and will update this thread as we receive new updates. Additionally, please [url=https://www.bungie.net/en/Help/Article/12539]clear the console's cache[/url] to see if any changes have been made to the PS Store. We apologize for the inconvenience. [/quote] Hey it says my permission to access gameplay change? I have good internet and Xbox live so what is it? Fix it please!
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After loading the dlc i can Not play destiny since 3 days it says every time lost connection but all other Games are working and every answer you get Try this troubleshooting blabla ....didnt have any Problems till dlc 2 so its Not my internet
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4 RepliesI contacted Sony Playstation and they confirm that My CD is not Compatible with the DLC and I will not be able to play the game if Both (CD, DLC) not from the same region. Thank you Bungie !!! I'll refund my money back and sorry to waste my time waiting for your reply since three days ago. By the way, when I sent my complain to Sony PlayStation it just took one hour to receive my complain and to check my identity and then to give me what I need to know, to take the quick action either to refund my money or to purchase the compatible DLC Region which can work with my CD. Thank you Again !
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3 Replies[quote]Greetings all, We have received reports of players unable to access House of Wolves if they have pre-ordered the content, or purchased the Expansion Pass. [u]If you are experiencing this issue, please perform the following[/u]: • Ensure that the Expansion Pass or any expansion content has been successfully installed on your console. Sometimes the download will not automatically install. • [url=https://www.bungie.net/en/Help/Article/12181]Restore your licenses[/url] If you are a PS4 player and are attempting to purchase the House of Wolves, but are unable to find a purchase option in the console’s store or on the PS Store website, we are actively seeking a fix for this issue and will update this thread as we receive new updates. Additionally, please [url=https://www.bungie.net/en/Help/Article/12539]clear the console's cache[/url] to see if any changes have been made to the PS Store. We apologize for the inconvenience. [/quote] I bought it on the one can't access it on 360 But it says I have the bounty but need access pls fix this I am 33 because of my one and have vestian dynasty
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bungie, get your head in the game
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How do i transfer the house of wolves dlc to my other psn
