They just discovered a bug and told us about it. That's not transparent?
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Analogy: They just told me I was sick, but they didn't tell me what I was sick with. I want to know, is it cancer? Is it something else?
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That will come soon, likely once it's been fixed or when they are positive of what's causing it in the first place. If it was a one line fix it'd be dine and dealt with. If they have to spend the next 3 nights trying to find the bug, then maybe it's not as simple as you'd like to think.