Bungie does not provide support for the Halo series of games. All such issues should be directed to 343i at Halo Waypoint. Thanks!
https://halowaypoint.com
Answer source: https://www.bungie.net/en/Forum/Post/109234973/0/0/1
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I was looking at this post https://www.bungie.net/en/Forum/Post/64943622/0/0 and it was relatively recent. I'll head over to 343i, I guess. Thanks