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I transferred an Ice Breaker and Murmur no problem. Are you sure you transferred it to the intended character and not another one?
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I transferred my Ice Breaker and Gjallarhorn and didn't lose them.
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I called that one as soon as they announced it...this is Bungie after all. Rule #1...never trust Bungie/Activision. Ha!
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Oh don't worry it won't take long to get it back :P In the mean time you can replace it with your Gally.
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Just transfered my maxed Ghorn and sniper during a raid no problem
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Issues like this are known. That's why I don't even use the Mobile transfer.
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Really, I wondered if that had happened to someone do you still own it on the app?