Yes and that's why I'm bothered by this. They've told people that were placing items in the vault and ended up kicked with an error code/gotten Connecting to Destiny Servers, that they "couldn't" restore that item. They've told people that they "couldn't" restore characters gone missing after a server issue or error code. They've told people that were [i]actually[/i] hacked they "couldn't" do that. They've told another affected by the same user they "couldn't" restore her Ghorn. Yet they publicly acknowledge [i]and[/i] change it to "could restore characters" to a kid because they recorded the whole thing [i]and[/i] posted it with crying included?