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Edited by Needs Adderall:
2/7/2016 8:51:33 PM
50
I demand a full investigation into the disappearance of my characters
[b]READ THIS IN IT'S ENTIRETY; [/b]
I've come here further prove that the deletions Bungie claimed happened at 10:04 PM & 10:06 PM, were not the results of a self deletion.
See album here for full details of my evening before/during/after the deletions proving the theory of self deletion via my console[i] literally [/i]impossible: http://www.imgur.com/a/ZfnZk
[b]Fact:[/b] 2 of my characters we're deleted / replaced with 2 characters of the same class yet different race
[b]Fact:[/b] (Confirmed by 2 separate Microsoft Customer Support employees) My account was not compromised
[b]Fact: [/b]Destiny has only been accessed via MY Xbox console and no other console (also confirmed by Microsoft Customer Support)
[b]Fact:[/b] My Live ID & Gamertag have not been compromised in any way, shape, or form
[b]Fact:[/b] My console / gamertag was not online at 02/04/16 at 10:04 - 10:06 PM PST
[b]Fact:[/b] I was exiting the freeway at 10:02 PM with my Xbox in my car on the way to work.
Bungie, this is not my job to prove this to you. You can verify this information yourself with Microsoft Customer Support. Stop telling me to secure my account when it was never compromised. My Xbox was in my vehicle (because I was driving to work) therefore it was never online at the time of deletions.
This is not a "he said/she said" situation. Everything I have said is 100% true and I have documentation to back it all up.
Not only have I lost 2 characters due to either a rouge employee or a system error, but I've had to pay money for TWO level 25 boosts just so I can get back into the game.
Please see my album and realize that there is something very wrong with this situation and come to the conclusion that this is not a case of self / accidental deletion.
I hate to be this petty over a video game, but as you can see from my achievements, I just started playing in September and have already logged 600+ hours.
Please investigate / escalate this further because any competent person can see there is more going on here.
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1 ReplyThis just happened to me mate ive just lost 2 day one warlock and titan and i had 3 319 characters i cant do it all again im well and truly devastated i guess im just gonna give up the game
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Edited by GhostlyWolfy: 2/15/2016 6:29:17 AM....drunk? But you were in your car so that's impossible...hackers?
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11 RepliesAre you sure you didn't delete them yourself, & now feel upset. What class did you main?.
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1 ReplyI highly doubt that someone can "accidentally" delete two characters. Maybe bungie did it so that people will continue to play. However, if your account is compromised, it wouldn't matter if your Xbox is in your living or your car. But in your case it sounds pretty suspicious. Can I ask if any of your weapons got deleted too or just the character?
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Edited by Raomi Ramimi: 2/11/2016 4:25:08 PMHow could they delete themselves? Is it possible that you had your account on more than one Xbox? If not, did anyone else have access to your account?
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Why would anybody delete their own characters and then go through all this bullshit saying they didn't delete them I feel very sorry for you I know it sucks I would be outraged if this happen to me but bungie won't do anything to help
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I've read a similar post to yours earlier on where a guardians character disappeared during loading up. Seems this is becoming more common.
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14 RepliesWhile I do feel your pain and wish this did not happen to you, bungie won't do any thing. First they don't care. By there "logs" it was a manual delete. Second lest say they did recover your account. This would open the door for 1000s of requests to do the same thing for them. People would delete there players remake them then request all gear to be restored. People would login from VPNs, proxys, and other free hotspots to clam it was not them. Even tracking the xbox that did the delete would be pointless. People would just use there friends consoles to do the deletes. Now while I believe gelitches happen. Your case is not a glitch. Your game toons (more then likely) are saved as a single file. Corruption of this file would result is your entire account with bungie getting wiped (no toons left). More over 2 replacement toons would not be created out of the blue to replace them. Now I see you have a xbox 1. Did you know that with a laptop with windows 10 you can stream your xbox 1 to that laptop. The screen on the xbox does not change. I have done it and from just looking there is no way to tell it's streaming (other than seeing stuff move). With that in mind while you was at work and dealing with a car some one could have remotely controlled your xbox and made the deletions. By Microsoft's logs only your xbox would have accessed your account. Also while logged into the xbox app on said laptop would not show up on your Microsoft account. It might however show up in your account history. My money is on this is what happened. I would set up your Microsoft account like mine. Any login from any IP other than known IPs trigger a e-mail to me alerting me to a login from a "unknown location". I am sorry this has happend to you. It sucks. But with there being 1000s of ways people would exploit it if bungie even did a restore for one person. It would open the door for haveing to do it for any and every one who wishes to make some change to there players. I wish you the best of luck in makeing it back to where you was. Soon a I get a copy of the game for xbox 1 I would be happy to help you get back to where you was.
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1 ReplyYour silence is telling, Bungie.
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2 RepliesTo be honest, I fully agree that they should investigate. Instead of looking at the other things like feedback, they should stop hiring mentors and do shit themselves. Obviously it was them, you have literally made it clear it wasn't you or anyone else. I think they should investigate but knowing Bungie they'll just tell you to get better internet and shut up. (That's like their answer to everything)
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Texting and driving is deadly.
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8 RepliesThis needs to be addressed by Bungie. Seriously. I can only imagine what its like being in your shoes, hope Bungie contacts you via email man.
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2 RepliesThis is crazy I feel for you man.. Have you heard anything from Bungie?
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3 RepliesEdited by OvertArtifact38: 2/11/2016 3:17:29 AMWhat type of controller you playing with...I heard of a few people playing with those ones that you can modify buttons and they put the controller down and they erased some of their weapons
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17 RepliesEdited by Mike: 2/8/2016 9:59:56 PMI've removed this post due to people not understanding.
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9 RepliesOnly thing I see really wrong is you bringing an Xbox to work.....
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4 RepliesEdited by SevenCube6: 2/8/2016 9:33:44 PMI think a friend, relative or your WIFE may have deleted your characters. Were you using your xbox for the car pool lanes or? Sounds a little strange. What type of employment do you have Driving @ 10:04pm? Sucks losing your charachters! My nephew deleted my Max'd Hunter GRRRRR - he was mad at his cousin(my son) and was going to get back at him.
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6 Replieshmm just got game 600 hours..my money is on angry wife or g.f. haha better pay attention to your lady
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5 RepliesHey man! We all want to understand. To do this we require information. Like! Why was your xbox in the car while going to work?
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1 ReplyDid you ever call anyone a "f*t"? Or tell someone to get good or be better because of their level or gear?
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16 RepliesI hate to hear that about your characters, but I'm curious about a couple of things... 1:Why was your xbox in your car on your way to work, Do you always do this, and if so why? 2: If you believed the deletions were Bungies fault, why buy boosters for the newly created replacement characters? Those cost real Money, so I wouldn't have touched a thing until Bungie reset to last info before deletion. For anyone saying if Microsoft/Xbox says it wasn't hacked then it wasn't... I've had an Xbox account (360) hacked before I guess I was an easy target back then since where I lived I didn't have stable connection so I'd go months w/o being on some times. At first they blamed me and said it didn't happen. After I pushed they agreed there was major issues. They investigated and refunded but never could identify who or how. All in all, it took over a year to "resolve" as I listed above, and that left me feeling that nothing was done or settled, or that someone could still have my info especially since they kept sending my "New secure" info to an email address I told them wasn't mine and not to send it to. I closed my account with $22 still on it I'll never get back. I hope they are better now, but I doubt it. As far as saying Bungie Cannot, or will not do anything to restore an account. Looking through other things, It seems they have a clear path set in place for how to resolve these things should they happen but everything is a "Cases by Case" situation. That means just because Steve's account info was reset/restores doesn't mean Sue's will be also. Also I don't think anyone can say for certain that Bungies servers possible didn't get hacked or simply glitch and cause some randomness. Some things are darn hard to trace and confirm, and some times it's so ultra rare it seems impossible, but it's not, just highly improbable. It sucks to high heaven but it doesn't mean it doesn't happen.
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16 RepliesConsidering Bungie's pathetic policies, there is no way to keep your account safe & you have all these Desting fanboys saying "you were hacked", i see this all the time, as if a hacker would hack you just to delete your characters. #Desticles
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That sucks! But if the characters were lost then sadly I think this is permanent as they would be deleted from the servers. Never heard of this happening before!
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Someone else has access yo your account or gained access
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Bump. Seems genuine. Bungie give the girl a break she's gone to such lengths to prove this has happened somehow. Obviously loves the game. Do something for her for god sake.
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2 RepliesIt sounds like someone in your house did it.
