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Edited by BNGHelp5: 10/12/2015 9:19:06 PM
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[BUNGIE] Destiny: The Taken King Vital Information (UPDATED)

Hello! This post is dedicated to keeping you up-to-date on information regarding Destiny: The Taken King. This includes purchasing, any issues that may arise, and links to new Help articles. Stay tuned to this post for updates and new information. [u][b]9/15 NOTES:[/b] [/u] • Xbox 360 players: If you purchased any digital version of Destiny: The Taken King and are encountering issues launching it, please perform the following steps: -[url=https://www.bungie.net/en/Help/Article/12539]Clear your console cache[/url] -[url=https://www.bungie.net/en/Help/Article/12181]Restore the licenses on your console[/url] -Launch the application purchased via Xbox Marketplace (Xbox Dashboard -> Games -> My Games -> Launch) -Once all eligible offers have finished installing, relaunch Destiny [b]We reached a working resolution with Microsoft for this Xbox 360 issue. Any Xbox 360 players who experience error code 80070057 after purchasing Destiny: The Taken King, please contact Xbox support for the best resolution.[/b] • Xbox 360 players who wish to purchase Destiny: The Taken King ($40 USD) can do so via the in-game prompt on the Director. This upgrade will not be available on the Xbox Marketplace, only the Legendary Edition and the full Collector's Edition. • Some users are reporting that the Golden Chest count was reset on their Moments of Triumph at 2am PDT. We are actively investigating. • We are aware of an issue that Crucible rank package display as "Vanguard". These are, in fact, Crucible packages and will give Crucible rewards. •The Suros Arsenal weapons and Vanguard Weapon Pack Items can be found at the Vanguard Quartermaster, located in the Tower Hangar. • The Digital Collector's Edition Upgrade ($20) may not be available for purchase at this time. We are aware of this issue and are actively investigating. [b] 9/16 UPDATE - This offer should now be available to all eligible players in all eligible regions. If you are unable to see this offer, please ensure your account meets all the pertinent requirements[/b] [u] [b]9/16 NOTES[/b][/u] • Xbox One players, who have purchased Destiny: The Taken King Collector's Edition, may need to manually install individual parts of the Collector's Edition bundle to receive in-game items. This can be done by performing the following steps: - From the Xbox Dashboard, highlight the Destiny application - Press the Menu button on your controller - Select "Manage Game" - Verify all eligible downloads are installed (uninstalled items will be noted on the right-hand side) • The Digital Collector's Edition Upgrade is not available for the Xbox 360. Players who wish to obtain items from the Digital Collector's Edition will need to purchase the Digital Collector's Edition. • Player's current Legendary Marks are not being updated on the Bungie.net. We aware of this issue and are actively investigating [u][b]9/17 NOTES[/b][/u] • If you've purchased Destiny: The Taken King and discover that any part of your purchase contents are not in-game, you may need to [url=https://www.bungie.net/en/Help/Article/13507]manually install a portion of the download[/url] • We're aware of an issue where players may experience a Destiny application crash/freeze when multiple status effects are active. We're actively investigating this matter. If you experience game crashes/freezes when multiple status effects are applied to your character, a known work around is equipping different pieces of gear. • We have identified the issue with Golden Chests count for the Moments of Triumph requirements and are working on a fix. We will have more information in the near future. [b]Update 9/24: Hotfix 2.0.0.4 addressed an issue in which the Golden Chest node completions disappeared after the releae of The taken King.[/b] • Information on Legendary Marks can now be found on [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13304]The Taken King Guided Support page[/url] or the following [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13588]Help article[/url]. [b][u]9/18 NOTES[/u][/b] •We are currently investigating reports of eligible players are not receiving all Destiny: The Taken King Collector's Edition items. • We are aware of reports that some eligible players are not seeing their VIP Quest "Veteran's Tour". We are currently investigating. For general questions regarding access to the VIP rewards/Quest, please visit [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13568]this guided support page[/url]. [b][u]9/24 NOTES[/u][/b] • We have fixed an issue with Year 1 Moments of Triumphs in which the Golden Chest node completions were disappearing after the Destiny: The Taken King release. • We have fixed an issue where players who reached Level 40 before turning in the Reach Level 30 objective did not properly receive the Level 40 quest. [u][b]9/25 NOTES[/b][/u] • All available information on Armsday can be found with [url=https://www.bungie.net/en/Help/Article/13613]this FAQ[/url]. • Hot Fix 2.0.0.4 addresses some of the issues seen with the launch of Destiny: The Taken King. You can read the Hot Fix notes on [url=https://www.bungie.net/en/Help/Article/13562]this Help article[/url]. • We are investigating some Xbox 360 players reporting that they have not received their Spark of Light after purchasing Destiny: The Taken King. [u][b]9/26 NOTES[/b][/u] • There have been reports of players losing access to their SUROS Arsenal content. We are actively investigating this matter. In the meantime, please ensure that all Destiny content is installed with [url=https://www.bungie.net/en/Help/Article/13507] this Help article[/url]. Additionally, you may be required to [url=https://www.bungie.net/en/Help/Article/12181]restore the licenses on your console[/url]. [b][UPDATE 9/28][/b] [u][b]9/27 NOTES[/b][/u] • Bungie is aware of reports that players are experiencing Audio issues when playing various modes in Destiny, and currently investigating. • There have been reports of players losing access to their Suros Emblem, Shader, and Weapons. Bungie is aware and currently investigating this matter. [b][UPDATE 9/28][/b] [u][b]9/28 NOTES[/b][/u] • Issues impacting the Hakke/Suros Arsenal Packs have been resolved. Installation of the Suros Arsenal Pack or Hakke Weapons Pack may be required: https://www.bungie.net/en/Help/Article/13507 [u][b]9/29 NOTES[/b][/u] • The Nightfall reward “Radiant Light” has been retired. In its place, Vanguard Streaks can be earned by players in strike playlists for a chance at more rewards. For more information, follow this [url=https://www.bungie.net/7_Vanguard-Streaks/en/Help/Article/13629]Help article[/url]. • It is possible to lose Armsday Orders when attempting to redeem them from the character inventory screen. We stress that players only redeem Armsday orders within the Gunsmith's turn-in order window. We will continue to investigate this issue. [b][u]10/1 Notes[/u][/b] • Favorites on Bungie.net have been disabled. We are currently investigating this, and will update when this feature is available once more. UPDATE: Favorites have been turned back on. We will continue to monitor this feature to ensure it is functioning properly. [b][u]10/12 Notes[/b][/u] • We are aware that players are unable to activate their fully charged Agonarch Rune, and are currently investigating.
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  • i own the legendary edition of destiny and have played through all of the expansions but i start it now and it says i need to purchase or the file is corrupt, so i uninstall and reinstall, but it dosent show up on my console for reinstall anymore, i shouldnt have to repurchase all of my content, i feel like your scaming me out of being able to play a great game

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  • Sorry i forgot to say this only happens on my hunter account ingrams i miss don't go to my postman and some times if i go to roster i only see my name no friends nothing they all blank thank please help

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  • Ingrams i miss in the game don't go to postman

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  • Hi I had the expansion pass and I got the taken king but it won't work can you help me out with this

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  • Man it's been about two weeks since I purchased the taken king and it don't get any of the quest or my level 25 boost any way to fix this cause I have tried just about everything.

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  • Edited by Rush: 5/12/2016 3:15:25 AM
    Digital Collector's Edition Upgrade has again stopped being available on PS4... Would also be nice if you could pay for it using Silver instead, given people pay real money for that currency to use ingame.

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  • Hi, so I'm having an issue joining fire team. Not sure how to resolve the issue. I have reset my Xbox one, reset my modem/router, and tried quitting the game and loading. Still does not work. I'm connected through a Cat5 cable and my NAT is moderate. Please let me know cause it seems like an issue I see alot bit the post was from 2014. This game is pointless without multi-player.

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  • I had transferred my taken King from 360 to xbox one with no issues and now it says I must buy it again. I had already bought this game 3 times, no exaggerations. Been with you since halo on PC, help a true brother out here and let me play this game again.. Hope you don't ditch me again like before with the 360, sorry I'm not a PlayStation guy.

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  • Edited by Beerus: 4/2/2016 12:18:32 PM

    Started a new topic: the taken king wont download

  • I recently got an Xbox one and tried to re download the taken king expansion from where I bought it on the 360 but it asks me to repurchase it why should I have to buy it again why can't I just download it again I have already purchased it

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    • I did everything the 9/15 notes said to do for my Xbox 360 and it didn't work, what should I do (purchased yesterday). it says that there is a problem reading game content.

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    • Quit reconnecting me

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    • It keeps reconnecting me and i have no bad internet connection.

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    • Hey bungie... A response or update would be nice, not false promises

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    • I had previously bought destiny the taken king and expansions for the xbox 360 and have recently gotten a xbox one. It wont let me redownload the taken king and previous expansions what do i do.

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      • Hi, any word on when the Veteran's Tour quest not appearing bug will be fixed? Purchased the heap big expensive digital deluxe collector's day one, pre-ordered TTK, but never offered the Veteran's Tour. It's been pretty depressing looking for Zavala or the abandoned mission kiosk every single time, and never seeing it there. Why was the last comment about this only in like... September? We're over a month into 2016, now. The bungie help twitter ignores anything about this and I can't find an email address to send a support request to. Are forums and twitter seriously the only place we can turn to, to get accounts fixed up?

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      • Edited by TrainWreck416: 2/9/2016 1:36:37 PM
        Anyword on a fix for this its now into february and still havent seen veterans tour

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      • Hello bungie. I would love some help so I can get my "veterans tour" quest. I purchased my copy preordered on the cut off date 8.31.15. It's February now and still no quest has popped up on any of my characters. Thanks!

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      • Bungie, could you please explain to me why I have to purchase the Taken King AGAIN on the Xbox One after already having had purchased it on Xbox 360?

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        • I had the digital edition of desiny the taken king on ps4 but when I got a new hard drive and then tried to redownload it it wouldn't let me the only thing in my library was the taken king expansion but not the original game when I go on the psn store all I find are the taken king legendary and collectors edition which is just the expantion but not destiny its self

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        • i purchased the taken kin on 360 and when iplay xbox one im still level 40 but cant do anything including taken king

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          • Recently bought Destiny: Legendary Edition - The Taken King on Amazon. I had a heck of a time getting my xbox one to read the disc, then it did and did the intstall but then since the install it wouldnt recognize the disc ever again. Spent a few hours on chat with Microsoft, cleared my persistent storage cache, cleared my gamer profile then reinstalled it, did several hard boots of my console and finally uninstalled the game. Even after I did all that it wouldn't read the disc. No problem at with other games. I've returned the disc to Amazon and I'm getting a replacement but it seems odd that I need to since I was able to install the game once.... thoughts?

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          • Edited by bevlegaspi9: 1/10/2016 4:27:17 AM
            I've bought the Legendary edition of Destiny Taken and been playing it for a month now with my ps4. I finished one gameplay about the black garden. But i still cannot play the Taken King. The Crucible does not work as well. It said that I still have to purchase in order to play it. But ive already bought this game from a store. Can you please fix it?? It's a waste of money if the whole content does not work. Thanks and update soon.

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            • I think it's an absolutely disgusting that nothing has been addressed since October! I'm still waiting on the issue of missing the Veterans Rewards quest, clearly that isn't going to be fixed and I'm not going to receive those rewards despite purchasing the game and season pass on launch...way to not give a damn Bungie! Maybe you should use some of the revenue earned from this title to hire a competent support team to address this issues list which isn't going to magically disappear!

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            • Edited by scrim: 1/6/2016 5:45:56 PM
              I have recently bought Destiny: The Taken King physically from my local store. When I put it in my Xbox One console, the game isn't there. For example, all the crucible game types still are locked and 'require The Taken King'. Please help because I really don't want to need to take it back...

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              • i am only able to access the cinematic. How do you get to the taken king? Do you have to be at a high level? p.s. im lvl 8

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