I read through the posts and saw that some people haven't received their pre-order items and that Bungie has said that they'll receive them on the 15th.[b] However, I received all of mine last night from the Postmaster and had them equipped[/b]. At some point today they were all removed, and it says that to use them I require the Collector's Edition of TTK ... which I have.
I'm currently looking at my friend's list, admiring the Suros emblem that most of them are using, that I'm no longer permitted to. I've restarted the game, did a reboot as well. Still unable to use the items that I a) paid for, b) received last night and c) was already using. Any information at all on this would be greatly appreciated.
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Hello, Thank you for your report. We are currently investigating issues in relation to the Exotic Class Items. Many players were granted this item early, as they should have become available 9/15/15. https://www.bungie.net/en/Forum/Post/152554085/0/0 We apologize for the inconvenience.
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I'm having the exact same issue. The game seems to think that I did not preorder the Taken King. I received my Suros emblem and shader and cannot equip them now. I can't even watch the Taken King cinematic from the solar system view anymore because it now directs me to purchase Taken King again. Might be a PSN issue, because when looking at the Taken King on the PS Store, it's got a blanks instead of numbers counting down.
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Same here
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Same thing happened to me. Had them equipped and now they say I need the preorder.
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Same problem...wondering now if I'll get the expansion when it releases since it won't let me use any of the Suros items...emblem, shader or cinema trailer... Not much confidence at this point. Guess I can always dispute the charge on my credit card it the content is never delivered.
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Bump!
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I have the exact same problem Ive been using the enblum, shader, dance, an exotic titan mark since yesterday but 20 min ago it suddenly stopped letting me also I still haven't received my hake/suros weapons pack an other collectors items is anyone going to help.
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Same exact thing happened to me 5 minutes ago, had all the deluxe pre-order stuff equipped and now it's locked.
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Is your account the primary account on your ps4?
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I pre ordered my Suros pack and I played it on my Titan but when I switched to my warlock it said " requires preorder exclusive" but I have it already equipped but it won't show...plz help my gamer tag is on ps4 ...bossman1218
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Same here pay 80 from them and can't use them typical bungie!! Don't care about the guardians just about how much more money they can get out of us!! My play station account even says I bought it wow bungie!!
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Oh and let me add it will take them forever to get back to use on this!!
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Same. It's really annoying that some of us can't use it, while some can. Make up your mind Bungie.
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I also tried the "fix" where you power off your console and restore licenses. The shader, class item, and emblem are all still locked.