I work at GameStop and today a Latino woman and her son came in. The son (who looked like he was around 13 or 14 years old) spoke English fine but the woman had very broken English. What I could make out from her is that she wanted to pre-order Halo Reach for her son. I was very concerned because she might not realize what kind of violence and language she would be exposing her son to so I had my other GameStop employee (his name is Ricardo, speaks Spanish and English) warn her about the game's violence in Spanish and she was able to understand and then scolded her son for trying to get such a game. Did I do the right thing?
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I think your decision was the right one, and yes I am 14. The reason I think that is the kid most likely deceived his mom, and there for shouldn't be playing video games because video games should be a reward for doing well in school and what not. However, if the mom already new about the nature of the game because the kid explained it to her in spanish and the way your co-worker phrased it over exaggerated the graphic nature of the violence caused her to change her mind then, no you, or your co-worker did the wrong thing. Although thats probably false and you did the right thing.