Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having issues with your pre-order weapons. These bonuses would have been made available over the course of the year. They would have been delivered to the Special Deliveries Kiosk at The Tower. For the weapon specifically, reviewing your account, it appears it was unlocked. You can reacquire the "New Land Beyond" through your collections if you are unable to locate it.