Dear Development Team, I hope this message finds you well. I wanted to bring to your attention an issue I've been experiencing regarding the ASSASSIN'S COWL exotic helm in my account, Exen#8162. Despite investing over 1600 hours into the game, I have yet to receive this particular exotic item. Throughout this time, I've opened numerous exotic engrams and completed legendary lost sectors across various seasons and expansions, all without any luck in obtaining the ASSASSIN'S COWL. I kindly request that you review my account's exotic drops, specifically focusing on the ASSASSIN'S COWL. I'd like to highlight a similar situation I encountered in the past with the Hard Light exotic auto rifle. After reaching out through the forum and submitting a ticket, the issue was promptly resolved, and the Hard Light exotic auto rifle dropped from the appropriate in-game activity during the subsequent reset. Your assistance in resolving this matter would be greatly appreciated. Warm regards, Florin