I have submitted a ticket for this and it’s been a month and no answer. We live in a rural wooded area and the only internet that reaches us is satellite. T-Mobile started a home internet and we were on the edge of it. Well we get 2 bars 5G on a good day most of it is 4g and poor signal but we can use it. My son loves crucibles and is very good but the internet is unstable at times and received a suspension for poor internet. This would be his first but something I don’t understand is why have we all gotten it? We all use the same internet and we all play together and get kicked off about the same time. Can anyone help with this? Obviously no one can help with the internet it is out of our control. I can’t make the signal come in stronger from the towers. So why punish us? A point in the right direction would be appreciated my son is very upset he is suspended this long for really nothing under our control!