It's happening to a lot of people. Bungie requested video evidence posted here.
So, run all 9 locations, show the shards missing in all 9 places, show the quest progress stuck at 8/9.
Should be a nice 30-minute video.
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Am I supposed to post it here just like this post? Or is there a way to directly contact bungie
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Yes, you can post a link to a Youtube video here.