I'm pretty sure most people would be happy with a "hair stylist" in the Everse shop, given that they get one free "hair cut". Square Enix did something similar with FFXIV when they introduced the option to change your character's race/gender/appearance, they put it in the mtx shop but gave veteran players one free remake. There wasn't any real backlash because the veteran players got a free makeover, which meant they didn't have to pay for the first time, so we were happy. I still ended up buying a makeover later, after I used my free one, so it's not as if SE didn't get my money. I'd say there should be a hair stylist in the tower who will work for glimmer, with starter hair cuts (or robot parts for exos) and a few new ones. After the npc is introduced, add a few more styles to the mtx shop like a lot of games do already. This makes more sense than a total character makeover, which might require an mtx purchase instead of just visiting a tower merchant. We have the technology to cut hair and glue spikes on robots, so it really doesn't make any sense from a lore standpoint as to why we can't change hair styles. That is of course, unless the whole "guardian's cant grow hair" theory is true, and if it is... well... Ikora's screwed. If you already have hair, you can style it, but if you're bald (or shaved) then I suggest you visit your local wig shop. :P