Hey there. Thanks for reporting this issue about your friend having issues.
It would be much more beneficial if your friend posted a thread, but I'll suggest a few tip which may help.
Your friend may want to follow the below steps, which may help with your issue:
[quote][b]1.[/b] Completely uninstall both Destiny 2 and the Battle.net application
[b]2.[/b] Delete the following local cache/settings directories:
[quote] [b]– %APPDATA%\Bungie\DestinyPC[/b]
- %PROGRAMDATA%\Battle.net
[i]More Information[/i]:[spoiler]
[b]*WARNING* Deleting these will cause you to lose persisted settings, such as logged in users, keybinds and graphics settings in Destiny, etc.[/b]
[i]The directory names above are actual paths that can be used in Windows Explorer. For example, if you enter "%PROGRAMDATA%" in the Windows Explorer address bar, it will automatically take you to C:\ProgramData (default), which is a hidden directory.[/i][/spoiler][/quote]
[b]3.[/b] Reinstall the Battle.net app and Destiny 2[/quote]
English
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Thanks for the quick response, getting him to try reinstalling it tonight so will reply tomorrow if that has worked. Also found out it wasn't just mars he was having issues with, for some reason he could only launch to the tower and Earth and that was it.